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Keziah Quimpo

@keziahquimpo

Message

Operations and programme support professional specializing in admissions coordination and process improvement.

South Africa

Message

What I'm looking for

I’m looking for a role where I can strengthen operational delivery and programme coordination—using process improvement, compliance, and stakeholder communication—to keep admissions smooth, records accurate, and teams supported in fast-paced healthcare environments.

I’m a detail-oriented Operations and Programme Support professional with 7+ years’ experience in healthcare and youth development environments. I manage end-to-end admissions, coordinating an average of 30–50 patient enquiries per month, and I process applications, verify documentation, and maintain 100% up-to-date database records.

I’m known for improving operational delivery through better internal document tracking workflows, securing medical aid pre-authorisations, and coordinating communication between patients, families, doctors, and therapeutic teams. With a strong compliance and records management background from roles such as Ward Clerk and House Coordinator, I’m currently undertaking formal Project Management training to strengthen programme coordination and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Admissions Coordinator

Current

Akeso Stepping Stones

Jan 2021 - Present (5 years 5 months)

Managed the end-to-end admissions process, coordinating an average of 30–50 patient enquiries per month. Improved document tracking workflows to reduce admissions processing delays and incomplete file submissions, while maintaining 100% up-to-date database records.

Patient Onboarding Medical Aid Pre Authorisations Compliance Documentation Records Management Database Administration

Ward Clerk

Akeso Stepping Stones

Jan 2018 - Jan 2021 (3 years)

Coordinated patient admissions, discharges, and transfers in a multidisciplinary ward environment while maintaining accurate medical records and data integrity. Supported appointment scheduling and patient flow to improve operational efficiency and coordinated stock ordering and supply support for uninterrupted ward operations.

Ward Administration Admissions Discharges Transfers Medical Records Management Data Integrity Appointment Scheduling

House Coordinator

Akeso Stepping Stones

Jan 2017 - Jan 2018 (1 year)

Coordinated staff and patient schedules to ensure smooth daily operations, while managing maintenance tracking and inventory control. Supported conflict resolution and internal coordination processes to maintain effective service delivery.

Schedule Coordination Operational Support Inventory Control Conflict Resolution Staffing Coordination Process Coordination

Sports & Recreation Intern

The Desmond Tutu HIV Youth Centre

Jan 2014 - Jan 2016 (2 years)

Coordinated youth programmes for groups of 20–40 participants per session and supported workshops, fundraising events, and community initiatives. Provided administrative event support, including stock management and minute-taking.

Youth Programme Coordination Workshop Support event support Community Initiative Support Event Management Stock Management Minute Taking