Moses Mutanda
@mosesmutanda
Aftermarket sales and technical customer support leader driving revenue through consultative selling.
United KingdomWhat I'm looking for
I bring a strong blend of technical discipline and customer-facing, high-ticket sales experience, with a track record of managing high-value relationships in technical, global environments. I’m trained across Sandler, NEPQ, and remote closing methodologies, and I focus on consultative discovery that turns complex decisions into confident purchases.
In aftersales and aftermarket leadership, I’ve developed and executed aftermarket sales strategies to drive revenue growth within an installed machine base. I manage pricing, quotations, and contract negotiations for aftermarket products and SLAs, and I forecast and report on customer and market insights—while selling £100K+ B2B products with a close rate of 25% to date for 2026.
My approach is hands-on: I lead and mentor teams, coordinate escalations and field service schedules to consistently meet commitments, and improve operational efficiency through structured training and better documentation. Alongside that, I’ve built first-line technical support capability (including work orders in Syspro ERP) and a manufacturing foundation from CNC apprenticeship experience, so I can translate technical reality into persuasive, KPI-backed selling.
Experience
Work history, roles, and key accomplishments
Aftermarket Sales Manager
Edale Ltd
Apr 2026 - Present (3 months)
Develop and execute aftermarket sales strategies to drive revenue growth within the installed machine base, managing pricing, quotations, and contract negotiations for aftermarket products and SLAs.
Sales Training
Sandler Training
Sep 2024 - Jan 2025 (4 months)
Trained in Sandler sales methodology, including upfront pain funnel questioning and permission-based selling, and developed objection-handling techniques and consultative selling frameworks.
Customer Service Engineer
Edale Ltd
May 2021 - Jun 2023 (2 years 1 month)
Provided first-line technical support by resolving complex service escalations and managing timely follow-up actions, while handling work orders through Syspro ERP and improving documentation and process workflows.
Managed a high-value customer portfolio with proactive communication across multiple channels, including weekly orderbook reviews and corrective actions to meet client requirements in commission-only environments.
Operated CNC and manual lathes, mills, grinders, and CMMs to strict aerospace engineering standards across machining and finishing stations.
Casual Assistant
Sports Direct
Jun 2012 - Sep 2014 (2 years 3 months)
Delivered consistent retail service, exceeded sales targets, and supported peak-period floor operations by coordinating staff and maintaining service standards under pressure.
Education
Degrees, certifications, and relevant coursework
University of Portsmouth
Bachelor of Arts (Honours), Professional Studies
2018 - 2022
Completed a BA (Hons) in Professional Studies at the University of Portsmouth from 2018 to 2022.
South Downs College
Advanced Engineering Apprenticeship, Engineering
2015 - 2017
Completed an Advanced Engineering Apprenticeship at South Downs College from 2015 to 2017.
South Downs College
HNC Mechanical Engineering, Mechanical Engineering
2015 - 2017
Completed an HNC in Mechanical Engineering at South Downs College from 2015 to 2017.
South Downs College
Extended Diploma in Engineering, Engineering
2012 - 2014
Completed an Extended Diploma in Engineering at South Downs College from 2012 to 2014.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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