Alissa Eldridge
@alissaeldridge
Team lead with 8+ years in operations and customer service, seeking office/admin support roles.
United StatesWhat I'm looking for
I’m a reliable, detail-oriented team lead with 8+ years of experience in customer service, operations, and shift-level leadership across food service, retail, and warehouse environments. I’m trusted early with supervisory responsibilities, including running shifts independently, coordinating staff, and maintaining operational standards.
In my current role, I routinely run shifts, coordinate staff positions, maintain service flow, and handle customer escalations. I also manage cash control and operational decision-making, while supporting training of newer team members during active service periods—especially during peak hours with minimal supervision.
Previously, I led daily store operations with opening/closing procedures and supervised teams across drive-thru, prep, fryer, grill, and assembly. I’ve managed workflow, resolved customer issues, and stepped in as the shift manager in function despite title timing, ensuring consistent standards from start to finish.
I’ve also built strong accuracy and process habits in warehouse and production work—processing high-volume inventory in Decant and Pack, supporting material flow to prevent bottlenecks, and staying fast without sacrificing precision. I’m now looking to transition into an office, administrative, or operations support role where organization, communication, and reliability are valued.
Experience
Work history, roles, and key accomplishments
Acting Shift Lead
Wendy's
Apr 2025 - Present (1 year 2 months)
Routinely ran shifts and coordinated staff positions to maintain service flow, taking on shift leadership responsibilities within 2–3 weeks of hire. Managed customer escalations, cash control, and supported training for newer team members during peak periods.
Team Lead Shift Manager
Jack in the Box
Jun 2024 - Nov 2025 (1 year 5 months)
Led daily store opening/closing procedures and supervised crew across drive-thru, prep, fryer, grill, and assembly. Managed workflow, cash handling, and customer issue resolution while acting as shift manager in-store.
Processed high-volume inventory in Decant and Pack departments with strong accuracy and pace. Supported material flow to prevent downstream bottlenecks and adapted quickly to changing operational demands.
Production Associate & Cashier
Goodwill Industries
Mar 2023 - Sep 2023 (6 months)
Managed donation intake, sorting, and product preparation while providing cashier support and customer service. Assisted with grading, tagging, and merchandising and maintained organized production workflows.
Acting Shift Manager
Jack in the Box
Jan 2022 - Mar 2023 (1 year 2 months)
Oversaw full shift operations and coordinated staff while serving as an escalation point for employees and customers. Trusted with leadership responsibilities prior to formal promotion while maintaining operational standards.
Handled prep, food production, and order assembly to support consistent service during daily operations. Assisted with register-related duties and closing responsibilities while balancing multitasking demands.
Operated the store independently at times, managing register, food prep, customer service, and closing duties. Maintained consistent execution of sandwich assembly and daily operational responsibilities.
Education
Degrees, certifications, and relevant coursework
Robert E. Lee High School
High School Diploma, High School
Activities and societies: Perfect attendance recognition; built and managed a TikTok account reaching 700+ followers.
Earned a High School Diploma from Robert E. Lee High School in 2017. Recognized for perfect attendance.
Availability
Location
United StatesAuthorized to work in
Job categories
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