Open to opportunities

Morgan Larch

@morganlarch

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Highly versatile professional with a proven track record in customer service.

United States

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What I'm looking for

I seek a role that allows me to leverage my customer service and leadership skills in a dynamic environment, fostering team collaboration and enhancing operational efficiency.

I am a highly versatile and results-driven professional with a proven track record of success across customer service, program coordination, and leadership roles. My experience as a Lead Sales Associate and Production Lead at Good Common Sense Naturals allowed me to supervise and train staff, enhancing team efficiency and adherence to company standards. I delivered high-quality, personalized customer service that built customer loyalty and increased satisfaction.

In my previous role as a Peer Support Specialist and Program Coordinator at Healing Action, I collaborated with interdisciplinary teams to deliver personalized, trauma-informed treatment plans. I facilitated one-on-one counseling and organized community events, ensuring high standards of client confidentiality through meticulous record-keeping. My adaptability and problem-solving skills were crucial during the transition to virtual formats during the pandemic, maintaining service continuity and support for survivors.

Experience

Work history, roles, and key accomplishments

Lead Sales Associate

Good Common Sense Naturals

Feb 2023 - Dec 2023 (10 months)

Supervised and trained staff, enhancing team efficiency. Delivered high-quality customer service to build loyalty. Streamlined production and inventory processes using various tools. Managed daily operations including sales and quality control.

Team Leadership Customer Service Inventory Management Adobe Illustrator Trello Shopify Quality Control Communication

Sales Associate

Holliday

Feb 2022 - Jul 2022 (5 months)

Enhanced online store operations by updating product availability on Shopify. Provided exceptional in-store customer experiences, contributing to sales and customer loyalty.

Customer Service Shopify Inventory Management Sales Operations Reporting Communication Team Collaboration Problem Solving

Peer Support Specialist

Healing Action

Feb 2020 - Nov 2021 (1 year 9 months)

Collaborated in interdisciplinary teams to deliver trauma-informed treatment plans. Facilitated counseling and organized community events while maintaining HIPAA compliance.

Counseling Community Engagement Documentation Leadership Communication Event Planning Team Collaboration

Office Assistant

University of South Carolina Housing Department

Dec 2016 - Dec 2019 (3 years)

Spearheaded onboarding programs and developed training materials. Managed high volumes of calls and tasks efficiently, resolving client concerns professionally.

Training Development Call Center Operations Customer Service Team Management Communication Organizational Skills Problem Solving Time Management Documentation

Education

Degrees, certifications, and relevant coursework

University of South Carolina

Master of Social Work, Social Work

2016 - 2019

Completed a Master of Social Work (MSW) program, focusing on advanced social work practices and methodologies. Developed skills in program coordination, client counseling, and community resource management.

University of South Carolina

Bachelor of Arts, Social Work

2014 - 2018

Earned a Bachelor of Arts in Social Work (BA), gaining foundational knowledge in social work principles, ethics, and practices. Engaged in community service projects and practical training.