At Lethbridge Toyota, I manage incoming calls and schedule service appointments around customer needs, vehicle requirements, technician availability, and shop capacity. I also coordinate daily workflow and prepare schedules so parts and resources are ready.
I maintain accurate records and manage the online booking system using Microsoft 365, Teams, and the Reynolds and Reynolds dealership platform. I also review vehicle history and service requirements to discuss maintenance recommendations with customers.
At InVision Eye Care and Optiks International, I supported busy optical offices with appointment coordination, insurance claims, patient records, and eyewear orders. I also assisted patients and customers with their requests and helped keep daily office operations organized.
