moreen mulwa

Established and led a nonprofit addressing period poverty, reaching 200+ girls and engaging 5,000+ people through outreach within four months; secured partnerships that reduced procurement costs by 15% and achieved full initial funding.

Advised 50+ clients on Letters of Credit, Bank Guarantees, and Trade Credit Insurance, enabling $3M+ in cross-border transactions and reducing client trade risks by 20% through tailored compliance and risk strategies.

Designed 200+ custom travel itineraries annually with a 90% repeat booking rate, converting 25% of leads through 80–100 outbound calls per shift and implementing CRM workflows that increased upsell success by 18%.

Managed a portfolio of 883 clients achieving a 95% satisfaction rating, exceeded monthly cross-selling targets by 20%, and reduced client churn by 8% through targeted service improvements and reporting.

Delivered 100+ transcription and editing projects with 99% accuracy, managed multiple remote contracts, and developed client communication workflows that reduced clarification requests by 15%.

Streamlined financial record-keeping to reduce retrieval time by 30% and assisted in preparing compliant financial reports for senior management.

Collected and verified census data from 300+ households with 100% accuracy and coordinated with team members to meet tight deadlines ahead of schedule.

Completed a Bachelor of Commerce (Banking and Finance) at Laikipia University, focusing on banking and finance principles and practices from September 2016 to July 2022.