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Rimi User

@rimi

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I improve fintech compliance, customer operations, and AI support quality through training and root-cause analysis.

Lithuania

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What I'm looking for

I'm looking to improve quality, compliance, risk, and customer operations in a fintech, digital asset, or AI-driven service environment through training, process improvement, and data-driven decision-making.

At OKX, I improved customer support, risk operations, and digital service processes through quality assurance, root-cause analysis, training, and multilingual AI annotation. I coached 10–20 agents weekly, developed trainings for 50+ employees, and reduced chatbot errors by approximately 15–25% across Arabic, French, and English channels.

Previously at ITCAN, I conducted 100+ quality audits weekly, reduced escalations by approximately 20%, shortened onboarding time by approximately 30%, and coached teams to 95%+ quality targets. My background spans AML/KYC, transaction monitoring, fraud prevention, cryptocurrency operations, content review, and multilingual customer support.

Experience

Work history, roles, and key accomplishments

Learning Development & Quality Analyst, Chatbot Annotation & AI Trainer

OKX

Jun 2024 - Aug 2026 (2 years 2 months)

Conducted root cause analysis on 50-100+ operational and compliance cases weekly, coached 10-20 agents, and improved quality performance by over 15%. Performed AI annotation and chatbot optimization across Arabic, French, and English support channels, reducing chatbot errors by 15-25%.