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Monslavia Indeche

@monslaviaindeche

Medical administrative assistant at DCI Headquarters, maintaining accurate records and following up on outstanding items.

Kenya

Message

At DCI Headquarters, I provide administrative and records support, manage correspondence, and follow up on outstanding items. I maintain organized filing systems and accurate records across departments.

At St. Gallen Oncology Network, I coordinated authorizations, referrals, and billing queries from submission through resolution. At Kakamega County Teaching and Referral Hospital (Level 6), I scheduled appointments, maintained patient files, and checked records using the NHIF system and clinic billing portal.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant / Records Personnel

Current

DCI Headquarters

Oct 2024 - Present (2 years)

First point of contact for phone and email inquiries, handling correspondence and routing requests. Provides administrative and records support, including data entry and document management, with proactive follow-up on outstanding items.

Data Entry Document Management Filing System Email Correspondence Phone Support Records Management

Medical Billing & Insurance Authorization Coordinator

St. Gallen Oncology Network

Sep 2021 - Sep 2024 (3 years)

Coordinated authorizations, referrals and billing queries, tracking each item from submission to resolution. Handled high-volume calls and managed patient records and billing data in compliance with confidentiality requirements.

Medical Billing Insurance Authorization Referrals patient records Data Entry Confidentiality Phone Support

Health Records Officer / Receptionist

Kakamega County Teaching and Referral Hospital

Jul 2020 - Sep 2024 (4 years 2 months)

Managed patient flow and coordinated appointment scheduling for a high-volume patient base. Created, updated, retrieved, filed and closed patient files, and performed data entry and quality checks on patient and billing-related records.

Patient Scheduling Medical Records Data Entry NHIF System Customer Portal Patient Registration Confidentiality

Medical Administrative Assistant

Spinal Injury Hospital

Jan 2017 - Mar 2017 (2 months)

Managed incoming calls and email inquiries, directing issues to the appropriate team, and updated electronic records for accuracy. Assisted with patient intake coordination, scheduling and correspondence.

Phone Support Email Correspondence Electronic Records Patient Intake Scheduling