Filex Wandera
@filexwandera
Health Records and Information Officer specializing in front office operations and EHR management.
KenyaWhat I'm looking for
I am a results-driven Health Records and Information Officer with hands-on experience in front office management, patient registration, and electronic health record systems across multiple healthcare settings. I consistently improve patient flow, reduce wait times, and enhance data accuracy while maintaining strict confidentiality.
My achievements include leading digital migration projects, improving appointment adherence and vaccination uptake, and ensuring 100% on-time MOH reporting. I have practical experience with insurance claims processing, verification of benefits, appointment scheduling, email and call correspondence ICD/ICPM coding, KHIS and IQ Care, and data analysis using SPSS.
I bring strong communication, problem-solving, and organizational skills, and I am committed to supporting efficient clinic operations and high-quality patient service in progressive healthcare settings.
Experience
Work history, roles, and key accomplishments
Front Office Coordinator
Metropolitan Hospital
Jul 2022 - Present (3 years 2 months)
Managed patient check-in, registration and appointment coordination, reducing wait times by 20% and increasing appointment adherence by 30% while improving call response efficiency by 40%.
Health Records Attachee
Kisumu County Referral Hospital
Sep 2021 - Dec 2021 (3 months)
Managed patient reception and EHR records, registered/administered COVID-19 vaccines increasing community vaccination rates and improved data retrieval efficiency by 30%.
Health Records Officer
Huruma Nursing and Maternity Home
Aug 2020 - Dec 2020 (4 months)
Led front office administration and MOH reporting, achieving 100% on-time MOH submissions and reducing record discrepancies by 30% while streamlining NHIF claims processing.
Health Records Attachee
Kapkatet District Hospital
Sep 2019 - Nov 2019 (2 months)
Conducted patient registration, completed full digital migration of paper records to electronic format and ensured 100% timely KHIS reporting for the sub-county.
KHHealth Records Intern
Kenyatta National Hospital
Sep 2018 - Feb 2019 (5 months)
Streamlined patient registration and front office EMR workflows, reducing registration errors by 35% and improving records retrieval time by 40% through records library management.
Education
Degrees, certifications, and relevant coursework
WHO Kenya Country Office and Ministry of Health Kenya
Training Course, Data Management and Geospatial Analysis
2025 - 2025
Completed training on data management, analysis and presentation using advanced Microsoft Excel and QGIS.
MOH Academy
Training Course, Health Information Systems Security
2023 - 2023
Undertook training in Health Information Systems Security Management to strengthen data protection and system security practices.
KCKenya Medical Training College, Manza Campus
Diploma in Health Records and Information Technology, Health Records and Information Technology
2020 - 2022
Completed a Diploma in Health Records and Information Technology with practical training in medical records management and EHR systems.
Kenya Medical Training College, Manza Campus
Certificate in Health Records and Information Technology, Health Records and Information Technology
2018 - 2020
Completed a Certificate in Health Records and Information Technology focusing on records management, coding, and basic EHR usage.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
Skills
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