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Monserratt Mendieta

@monserrattmendieta

Office Administrator and Executive Assistant at CONFIE, coordinating financial records, vendor payments, and executive support.

Mexico

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What I'm looking for

I’m seeking an opportunity that challenges my skills and encourages continuous learning, where I can contribute meaningfully to company objectives while continuing to develop my professional expertise.

At CONFIE, I support the General Manager and Vice President as an Office Administrator and Executive Assistant. I coordinate calendars, travel, communications, and cross-departmental requests, and prepare reports and confidential documents.

I also handle vendor invoices and payment requests, monitor payment schedules, and coordinate with Purchasing to validate expenses and resolve discrepancies. I maintain financial records and assist with expense reconciliation and supporting documentation.

Previously, I was a Call Center Operations Supervisor at CONFIE BPO. I managed daily operations, monitored performance and service metrics, and coached team members through feedback and training.

At VEMONT PLASTIC SURGERY, I coordinated clinic administration, patient appointments, surgical logistics, and financial records. I hold a Bachelor’s degree in Nutrition and Food Science and a White Belt Certification from International Lean Six Sigma.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator & Executive Assistant

Current

Confie

Jan 2025 - Present (1 year 9 months)

Collected, reviewed, and organized vendor invoices, prepared payment requests, and coordinated with the Purchasing Department to resolve discrepancies. Managed the GM & VP's calendar, travel arrangements, and internal/external communications, and coordinated client and corporate visits.

Invoice Processing Payment Preparation Expense Reconciliation Vendor Communication Calendar Management Travel Arrangements Microsoft 365 Concur Workday Asana Smartsheet Power BI AI productivity tools

Call Center Operations Supervisor

Confie BPO

Jan 2021 - Jan 2025 (4 years)

Led and managed a high-performing call center team, consistently achieving strong performance across key performance indicators. Coached and developed team members through performance feedback, training, and continuous improvement initiatives.

Team Leadership Performance Monitoring Coaching KPI Management Operations Management Escalation Handling Training Continuous Improvement

Clinic Administrator & Patient Coordinator

Vemont Plastic Surgery

Jan 2018 - Jan 2021 (3 years)

Managed the clinic's daily financial income, tracked payments, and maintained accurate financial logs. Coordinated surgical logistics with hospitals and suppliers, and managed Dr. Ricardo Vega Montiel's professional and personal agenda with discretion.

Financial Management Invoice Processing Payment Tracking Vendor Communication Record keeping Scheduling Executive Support Confidentiality