Open to opportunities

Moniqua Hills

@moniquahills

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Dedicated nursing professional with strong organizational and technical skills.

Jamaica

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What I'm looking for

I am seeking a role in a growth-oriented company that values strong organizational skills and offers opportunities for professional development.

I am a dedicated nursing professional with a strong commitment to providing exceptional patient care. My educational background includes a Practical Nursing certificate, which I completed in March 2023, and I am currently awaiting my NCTVet certification. My experience spans various roles, including customer service and patient care, where I have honed my organizational and technical skills.

Throughout my career, I have worked in diverse environments, from being a Team Member at Island Grill to a Customer Care Agent at Digicel. In these roles, I developed strong communication and interpersonal skills, enabling me to effectively resolve customer queries and ensure satisfaction. My recent position as a Brand Advocate at Sagility allowed me to further enhance my problem-solving abilities while advocating for service improvements.

Experience

Work history, roles, and key accomplishments

Nursing Trainee

Living and Caring Nursing Home

Dec 2022 - Jan 2023 (1 month)

Completed a two-week training program focusing on practical nursing skills and patient care, enhancing my ability to provide quality healthcare.

Patient Care Communication Teamwork Organizational Skills Time Management

Brand Advocate

Sagility

Jul 2022 - Dec 2022 (5 months)

Provided prompt resolution to provider/member inquiries, conducted thorough investigations, and educated clients to ensure service recovery and retention.

Customer Support Research Communication Problem Solving

Customer Care Agent

Digicel

Apr 2019 - Oct 2021 (2 years 6 months)

Analyzed and resolved customer queries efficiently, ensuring high levels of customer satisfaction. Collaborated with team members to achieve departmental goals and improve service quality.

Customer Service Problem Solving Communication Team Collaboration Time Management

Team Member

Island Grill

Jul 2015 - Mar 2018 (2 years 8 months)

Responsible for daily cash transactions, serving clients, and ensuring the accuracy of the cash register. Developed strong organizational skills while managing multiple tasks in a fast-paced environment.

Customer Service Teamwork Time Management Communication