Monika Dhokwal

I’m a Coordination Centre Executive with a strong focus on customer communication, scheduling services, and smooth coordination center operations. I’m known for my “eye for detail,” reliable record-keeping, and ability to keep service delivery on track.

In my current role, I manage coordination center operations, handle customer communication, schedule services, and manage AMC renewals. This work keeps customers satisfied while ensuring internal processes run efficiently.

Previously, as a Process Auditor at Easa Elevators Pvt Ltd, I conducted internal process audits to ensure compliance, identify non-conformities, and support continuous improvement in operations. I also supported after-sales operations including invoicing, reports, and customer communication.

Earlier, I worked as a Service & Sales Coordinator, where I managed client relationships, resolved queries, coordinated service schedules and field staff activities, and handled escalations. I also provided administrative office support as an Assistant Executive, including phone/email handling, quotation and Performa Invoice preparation, and day-to-day records and documentation.