Monika Dhokwal
@monikadhokwal
Coordination Centre Executive focused on customer satisfaction and process improvement.
What I'm looking for
I’m a Coordination Centre Executive with a strong focus on customer communication, scheduling services, and smooth coordination center operations. I’m known for my “eye for detail,” reliable record-keeping, and ability to keep service delivery on track.
In my current role, I manage coordination center operations, handle customer communication, schedule services, and manage AMC renewals. This work keeps customers satisfied while ensuring internal processes run efficiently.
Previously, as a Process Auditor at Easa Elevators Pvt Ltd, I conducted internal process audits to ensure compliance, identify non-conformities, and support continuous improvement in operations. I also supported after-sales operations including invoicing, reports, and customer communication.
Earlier, I worked as a Service & Sales Coordinator, where I managed client relationships, resolved queries, coordinated service schedules and field staff activities, and handled escalations. I also provided administrative office support as an Assistant Executive, including phone/email handling, quotation and Performa Invoice preparation, and day-to-day records and documentation.
Experience
Work history, roles, and key accomplishments
Coordination Center Executive
Winterhalter India Pvt Ltd
Mar 2026 - Present (3 months)
Managed coordination center operations, handling customer communication and scheduling services to support smooth service delivery. Managed AMC renewals and supported customer satisfaction through accurate coordination.
Process Auditor
Easa Elevators Pvt Ltd
Jun 2025 - Feb 2026 (8 months)
Conducted internal process audits to ensure compliance, identify non-conformities, and support continuous improvement. Supported after-sales operations including invoicing, reports, and customer communication.
Service & Sales Coordinator
Easa Elevators Pvt Ltd
Mar 2024 - Jun 2025 (1 year 3 months)
Managed client relationships by resolving queries and ensuring high customer satisfaction. Coordinated service schedules and field staff activities, handled escalations, and maintained accurate records and documentation.
Assistant Executive
Easa Elevators Pvt Ltd
May 2023 - Sep 2023 (4 months)
Provided administrative and office support, maintaining records and documents and supporting executive communication. Prepared quotations and Performa invoices, handled calls and emails, and supported office tasks including typing, spreadsheet creation, and filing.
Education
Degrees, certifications, and relevant coursework
Government College For Girls
Master's degree, Geography
2021 - 2023
Pursued a Geography master's degree at Government College For Girls from 2021 to 2023.
Maharishi Dayanand University
Bachelor's degree, Geography
2018 - 2021
Completed a Geography bachelor's degree at Maharishi Dayanand University from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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