Monica Nava

Processed billing and patient data in MyAvatar EHR and OCHCA via Citrix, generated FIN numbers, and resolved billing discrepancies to maintain accurate, compliant patient records.

Managed member eligibility cases in Salesforce for Covered California, processed add/change/terminate requests, trained new hires, and handled agent terminations in the portal to ensure accurate coverage records.

Examined incoming materials, documented production data, monitored production phases, and resolved quality issues to improve process reliability and product accuracy.

Performed routine quality inspections for incoming/outgoing products, maintained records, calibrated machinery, and trained QA team members to meet productivity and compliance targets.

Measured and inspected manufactured parts for defects, maintained machine operation and material levels, counted units, and prepared shipments while maintaining a clean work area.

Delivered high-volume dining service in an assisted living facility, memorized daily menus, assisted residents with orders, and maintained clean, properly set dining areas.

Completed Career Technical Education in Medical Insurance Application & Billing, graduating in April 2022.

Completed TESOL (TEFL) Teaching English to Speakers of Other Languages course in February 2017.

Completed the Massage Therapy Program with 760 hours of training and hands-on clinical experience, graduating in May 2013.

High school graduate from Sierra Vista High School, Whittier, CA, completed in June 2011.