At DonDoctor, I manage 23 enterprise accounts on a healthtech SaaS platform, working with hospitals, clinics, and insurers to understand their processes and how the platform can support them. I plan client projects, from IVR and transactional channels to new business and BI dashboards, and coordinate with Product, Development, and Support through production and stabilization.
At Nueva EPS, I led the implementation of 23 core processes for access to healthcare services, coordinating omnichannel solutions across web, app, in-person, and phone channels. I directed a team of 16 Product Owners and managed a $10 billion budget, while implementing SAFe and contributing to a one-point increase in the member experience index.
At AXA Colpatria, I led digital SOAT implementation at Servibanca ATMs, coordinating requirements, development, integration testing, and production launch. The project reduced issuance costs by 90%; in a later role, I directed collections automation projects that cut processing time by 30%.
My work also includes designing enterprise architecture for the SIES-C C5A de Cundinamarca and redesigning 25 interinstitutional processes with a focus on interoperability. I’m certified in Scrum Master, TOGAF Foundation, and Six Sigma Green Belt.
