Open to opportunities

Carolina User

@carolinauser3

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Administrative and operations specialist driving accuracy in logistics and billing.

Colombia

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What I'm looking for

I seek a role in operations or logistics where I can apply AR and billing expertise, improve processes with Excel/ERP, collaborate across teams, and grow into broader operational responsibilities in a supportive, process-driven environment.

I am an administrative and operations specialist with over five years of combined experience in logistics support, transportation operations, e-commerce assistance, warehousing documentation, and administrative workflows. I excel at shipment follow-up, track & trace, driver communication, order support, and maintaining accurate records.

In my recent role I managed accounts receivable for a multi-client container warehouse, reconciled charges, validated financial records, and improved billing accuracy using Excel (VLOOKUP, PivotTables). I have supported operational reporting, processed driver payroll, coordinated shipments, and maintained AR documentation to resolve discrepancies collaboratively with operations teams.

I bring strong organizational skills, attention to detail, and effective communication from client-facing and supervisory roles. I am proficient with Excel, ERP tools, Tradeshift, Google Workspace, and Shopify, and I apply a proactive, solution-oriented approach to streamline processes and support cross-functional teams.

Experience

Work history, roles, and key accomplishments

Logistics Coordinator

Waterfront Logistics

May 2024 - Nov 2025 (1 year 6 months)

Managed accounts receivable for a multi-client container warehouse supporting U.S. operations; tracked billing, reconciled charges, and improved billing accuracy using Excel reporting. Processed driver payroll and coordinated billing with operations to resolve discrepancies and support collections.

Accounts Receivable Billing ERP Systems Shipment Tracking Documentation

English Instructor

Universidad del Atlántico

Jan 2024 - Jul 2025 (1 year 6 months)

Planned and delivered structured English classes, developed instructional materials, and implemented tracking systems for attendance and performance to support academic outcomes. Coordinated schedules with academic teams and managed multiple deadlines in a fast-paced environment.

Curriculum Development Classroom Management Communication Time Management Student Evaluation Coordination

Administrative Assistant

LaCaja BAQ

Dec 2019 - Apr 2023 (3 years 4 months)

Managed calendars, client and vendor communications, and sales documentation while processing invoices, purchase orders, and expense reports to improve data integrity and support management decisions. Coordinated shipments, inventory, and office procurement to ensure timely operations.

Administrative Operations Scheduling Invoicing Data Entry Vendor Management Inventory Control Excel Procurement Reporting

Account Supervisor

Bilateral BPO

Jan 2017 - Dec 2018 (1 year 11 months)

Promoted from Customer Service Agent to Account Supervisor, supervising a team, monitoring KPIs, coaching agents, and managing client escalations and reporting to improve service quality. Coordinated with QA and training to drive performance improvements.

Team Supervision Customer Support KPIs Coaching Escalation Management Troubleshooting