Monica Melgar

With a solid background in customer service and administrative support, I have honed my skills as a Virtual Receptionist at Smith.ai since October 2021. My role involves efficiently managing inbound and outbound calls, ensuring that inquiries are handled promptly and professionally. I excel in scheduling appointments, screening new clients, and collecting payments, all while maintaining a high level of customer satisfaction. My problem-solving abilities allow me to address customer concerns effectively, contributing to a seamless experience for clients and professionals alike.

Prior to my current position, I worked at H-E-B as a Deli Clerk and Cheese Monger, where I not only provided excellent customer service but also took on leadership responsibilities by training new partners and managing daily operations. My experience at PETCO as an Aquatics Specialist further developed my customer interaction skills, as I educated customers about their pet choices while ensuring the well-being of aquatic life. I hold an AA in Arts from Lone Star University Park, which complements my practical experience in various customer-facing roles.