Samson Odongo
@samsonodongo
Dedicated quality analyst with strong customer service skills.
KenyaWhat I'm looking for
I am a committed professional with extensive experience in customer service and quality analysis. Currently, I work as an Associate and Quality Analyst at Samasource, where I have honed my skills in data entry, web research, and image annotation. My journey began in the B.P.O sector, where I developed a strong foundation in customer interactions and service delivery.
Throughout my career, I have consistently aimed to provide the best quality services, ensuring that the organizations I work with achieve their goals. My educational background includes a Digital Basics Certificate in web research, which complements my hands-on experience in the field. I am passionate about contributing to a motivated team and thrive in challenging work environments.
Experience
Work history, roles, and key accomplishments
Associate and Quality Analyst
Samasource
Dec 2018 - Present (6 years 7 months)
Worked as an Associate and a Quality Analyst, contributing to project success and maintaining high standards. Ensured data accuracy and quality control in various tasks.
B.P.O Agent
Adept Technologies
Aug 2017 - Oct 2018 (1 year 2 months)
Served as a B.P.O Agent, handling business process outsourcing tasks efficiently. Provided support and managed various operational duties.
Steward
Outside Catering
Dec 2010 - Nov 2011 (11 months)
Worked as a steward, providing support for catering events. Managed various tasks to ensure smooth operations and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Samasource
Certificate, Digital Basics
Completed a certificate program focusing on digital basics and web research. Gained foundational skills in online information retrieval and digital literacy.
St Georges College
Kenya Certificate of Secondary Education, General Studies
Activities and societies: Dining hall captain
Obtained the Kenya Certificate of Secondary Education. Served as the Dining hall captain, demonstrating leadership and organizational skills.
Kihumbuini Primary School
Kenya Certificate of Primary Education, General Studies
Completed primary education and obtained the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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