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MONICAH WACHIRA

@monicahwachira

Detail-oriented administrative professional and data analyst skilled in executive support and Power BI.

Kenya
Message

What I'm looking for

I seek a role blending administrative leadership and data-driven decision support in a mission-driven organization, with growth, cross-functional collaboration, and impact.

I am a highly organized administrative professional with 5+ years of experience supporting senior leadership, managing complex schedules, and delivering operational support across cross-functional teams. I bring proven strengths in stakeholder communication, confidentiality, and process improvement.

As a data-focused practitioner, I have experience in data collection, visualization, Power BI report creation, and generating actionable insights to support decision-making. In client-facing roles I handled high-volume customer interactions, billing support, and CRM systems such as Salesforce and Intercom.

I have progressed into supervisory and client-success responsibilities, including QA oversight, training, mentorship, and client onboarding. I am passionate about contributing to mission-driven organizations and working with international teams across time zones.

Experience

Work history, roles, and key accomplishments

OG

Quality Assurance Specialist

OnQ Global

Dec 2022 - Mar 2023 (3 months)

Evaluated agent performance, provided feedback and coaching, and produced QA reports and Power BI analyses to improve service quality and client satisfaction.

PK

Finance Officer

Postal Co-operation of Kenya

Aug 2021 - Dec 2021 (4 months)

Performed apprenticeship duties including balancing financial statements, generating invoices, and pre-approving salary and expenditure invoices to support finance operations.

Education

Degrees, certifications, and relevant coursework

Dedan Kimathi University of Technology logoDT

Dedan Kimathi University of Technology

Bachelor's Degree, Commerce

2019 - 2022

Completed a Bachelor's degree in Commerce at Dedan Kimathi University of Technology, focusing on business and technology-related commerce studies.

KS

Kenya School of Computer Studies

Diploma, Computer Studies

2018 - 2018

Grade: Distinction

Completed a distinction-level program in Computer Studies at Kenya School of Computer Studies.

Tech stack

Software and tools used professionally

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MONICAH WACHIRA - Data Analyst - THE Jitu | Himalayas