Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@monicahwachira
Detail-oriented administrative professional and data analyst skilled in executive support and Power BI.
I am a highly organized administrative professional with 5+ years of experience supporting senior leadership, managing complex schedules, and delivering operational support across cross-functional teams. I bring proven strengths in stakeholder communication, confidentiality, and process improvement.
As a data-focused practitioner, I have experience in data collection, visualization, Power BI report creation, and generating actionable insights to support decision-making. In client-facing roles I handled high-volume customer interactions, billing support, and CRM systems such as Salesforce and Intercom.
I have progressed into supervisory and client-success responsibilities, including QA oversight, training, mentorship, and client onboarding. I am passionate about contributing to mission-driven organizations and working with international teams across time zones.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
THE Jitu
Feb 2025 - Present (9 months)
Collects, analyzes, and visualizes data to generate actionable insights and recommendations, ensuring data quality and supporting data-driven decision making for stakeholders.
OnQ Global
Apr 2023 - Feb 2025 (1 year 10 months)
Led client onboarding, ran calibration meetings, developed QA training and certifications, created reports and analyses, and mentored staff to improve performance and client outcomes.
OnQ Global
Dec 2022 - Mar 2023 (3 months)
Evaluated agent performance, provided feedback and coaching, and produced QA reports and Power BI analyses to improve service quality and client satisfaction.
OnQ Global
Jan 2022 - Dec 2022 (11 months)
Handled at least 70 daily customer billing and support cases via live chat and calls, processed payments, updated insurance and scheduling, and used CRM and billing systems to resolve inquiries.
Postal Co-operation of Kenya
Aug 2021 - Dec 2021 (4 months)
Performed apprenticeship duties including balancing financial statements, generating invoices, and pre-approving salary and expenditure invoices to support finance operations.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Commerce
2019 - 2022
Completed a Bachelor's degree in Commerce at Dedan Kimathi University of Technology, focusing on business and technology-related commerce studies.
Diploma, Computer Studies
2018 - 2018
Grade: Distinction
Completed a distinction-level program in Computer Studies at Kenya School of Computer Studies.
Software and tools used professionally
You can contact MONICAH and 90k+ other talented remote workers on Himalayas.
Message MONICAHsusan bell
Administrative Manager, Rentstate Limited
Nyandonga Ndichu
Executive Assistant, Athena
Nelly Mwiti
Executive Administrative Assistant, Blissful Outdoor Solutions
Irene Kitenge
Office Administrator/Data Entry Clerk, Suwaska Sacco
Silas Tome
File Reception Department Supervisor, Ministry of Lands and Physical Planning
Eunice Muita
Front Office and Administration Assistant, Kenya Climate Innovation Center
Agnes Wanjiru
Data Assistant Analyst, International School of Advertising
Priscillah Kimathi
UN Liaison Officer, Securex Agencies Ltd
stella Mwatu
Head of Marketing & Business Development, Unknown
Collins Andiego
Administrative Assistant, Airtel Kenya