At ANDZEN, I manage client communication and help shape lifecycle and retention programs, including campaigns, automated flows, and audience segmentation. I work directly in Klaviyo on setup reviews, QA, and platform questions, then turn performance reporting into practical recommendations.
At DRINKS, I led the Client Success team for DRINKS Amplify and managed strategic client relationships focused on retention, renewals, and account growth. I coached Client Success Managers and led quarterly and annual business reviews to identify opportunities with clients.
At ATTENTIVE MOBILE, I managed 25+ Tier 1 and Tier 2 accounts, supported SMS strategy and product adoption, and led enterprise implementations and trial programs that converted 90% of participants to paid customers. I maintained a churn rate below 2% across the portfolio.
At WPROMOTE, I managed eCommerce client relationships and coordinated with Paid Search and Paid Social teams. Earlier, at TARGETED VICTORY, I managed social media and community programs for enterprise consumer brands, including Gillette and King C. Gillette.
