Monica Cruz
@monicacruz
Healthcare administrative professional at AdventHealth, supporting patient registration accuracy and front-end revenue cycle workflows.
United StatesWhat I'm looking for
At AdventHealth, I supervise daily front desk operations, support patient registration and insurance verification, and help maintain accurate documentation and data integrity. I also use my AI knowledge to support workflow improvements in registration and documentation accuracy.
At RWS, I reviewed and labeled text, audio, and visual data for AI training, following project guidelines and keeping data secure. My healthcare experience also includes managing operations across three Neurological Health Associates locations and supporting insurance verification, billing, and claims workflows.
Experience
Work history, roles, and key accomplishments
Supervise daily front desk operations in a high-volume hospital environment, ensuring accurate patient registration, insurance verification, and documentation. Train and support front desk staff while maintaining HIPAA compliance and leveraging AI knowledge to enhance data integrity.
Reviewed, labeled, and organized text, audio, and visual data to train AI models, ensuring accuracy and consistency. Followed detailed project guidelines and met daily work goals in a fully remote environment while maintaining data security.
Office Manager
Neurological Health Associates
Mar 2018 - May 2025 (7 years 2 months)
Managed daily operations across three medical practice locations, supervising staff, coordinating schedules, payroll, and onboarding. Maintained credentialing records, patient records, and ensured HIPAA compliance.
Front Desk / Insurance Verification Specialist
Interventional Cardiology & Vascular Consultants
Aug 2015 - Mar 2018 (2 years 7 months)
Verified insurance eligibility, benefits, and authorizations, and supported billing, claims processing, and reimbursement workflows. Maintained accurate patient records and resolved claim issues.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor of Science, Health Information Management
Pursuing a Bachelor of Science in Health Information Management, expected to complete in 2028.
Valencia College
Associate of Science, Health Information Technology
Earned an Associate of Science in Health Information Technology in April 2026.
Valencia College
Technical Certificate, Medical Information Coder/Biller
Earned a Technical Certificate as a Medical Information Coder/Biller in December 2025.
Southern Technical College
Associate of Science, Medical Office Administration
Earned an Associate of Science in Medical Office Administration in October 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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