Mone Yamakawa

I am a multilingual customer experience and operations specialist with solid frontline experience in live gaming and travel operations. I combine strong interpersonal skills with practical knowledge of regulatory compliance and customer support.

At HM Malta Solution Limited I handled live chat and email support, troubleshooting account, payment and technical issues while promoting responsible gaming practices. Previously, as a live casino dealer at Evolution I hosted Blackjack, Roulette and Baccarat games, maintained player engagement, and ensured regulatory compliance.

In an operations role at Oswald Arrigo I developed and marketed tour packages, coordinated logistics, and ran outreach campaigns to grow bookings. My academic background includes a Bachelor of Foreign Languages (English) and an Associate of Arts in Business Administration, supporting my communication and business skills.

I am organized, service-oriented, and comfortable working in high-paced environments that require clear communication, attention to detail, and adherence to standards. I seek roles where I can apply my customer support, operations, and multilingual abilities to improve user experiences and operational outcomes.