Mone Wood

Provided fast, efficient support via live chat for customers using FanDuel’s sports betting and fantasy platforms, troubleshooting technical issues, account concerns, and payment questions. Maintained high accuracy in documentation while resolving customer inquiries and consistently met or exceeded KPIs in response time and customer satisfaction.

Provided support and assistance on unemployment claims matters, auditing employee termination documents and responding to state agencies and third-party administrator inquiries. Managed high-stress situations and escalated calls effectively, offering accurate information and directing calls to relevant departments.

Scheduled patient appointments and managed the flow of patient care, handling cancellations, rescheduling, and urgent appointment needs. Researched eligibility, updated patient records with accuracy, and resolved billing inquiries to streamline account management processes.

Processed insurance claims and accurately updated patient records, ensuring quality standards in billing and account documentation. Assisted with eligibility verification and facilitated clear patient communication.

Completed an Associate of Science degree with a focus on psychology. Gained foundational knowledge in human behavior, cognitive processes, and research methods.

Obtained a High School Diploma, completing general education requirements. Developed foundational academic skills across various subjects.