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Mona Shafiq

@monashafiq

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Seasoned IT and product strategy leader driving ERP, automation, and data-driven solutions.

Egypt

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What I'm looking for

I seek leadership roles in product and IT project management where I can drive ERP/automation initiatives, mentor teams, and deliver measurable business value in collaborative, growth-focused environments.

I am a dynamic IT and product strategy leader with over 18 years of experience delivering ERP implementations, system integrations, automation solutions, and data-driven products. I have led cross-functional teams in project and product management roles, built partner enablement programs, and managed budgets and roadmaps to align technology initiatives with business goals.

I have delivered measurable results including ERP customizations and upgrades, a Voicebot solution for process automation, integrated planning modules, and comprehensive reporting systems to support executive decision-making. I bring a pragmatic, outcomes-focused approach to product strategy, team mentoring, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Director of IT Projects

Current

K Line Europe GmbH

Feb 2024 - Present (1 year 8 months)

Define and execute strategy and roadmap for software products, lead and mentor IT project and product management teams, and oversee planning and delivery of software projects to ensure quality and maximize ROI.

Product Strategy IT Project Management Team Leadership Roadmap Planning Budget Management Software Delivery Quality Assurance

Tech Support Manager/Program Manager

tactful

Jan 2022 - Jan 2024 (2 years)

Built and led the Alliance Program and Partner Enablement team, developed support strategies, SOPs and customer agreements, and oversaw customer self-service tools and performance reporting to improve service delivery.

Partner Enablement Technical Support Management SOP Development API Integration Service Delivery performance reporting Customer Support

Business Applications Supervisor

Eagle Chemicals

Feb 2017 - Jan 2022 (4 years 11 months)

Led ERP team to solve automation challenges in pricing and raw material planning, designed and implemented an integrated planning module and inter-system integrations to enhance operations and reporting.

Process Optimization Integration Reporting Module Design Data Migration Business Analysis

Business Applications Supervisor

Orange Business

Sep 2008 - Feb 2017 (8 years 5 months)

Led system integrations, ERP upgrades and data migration projects, and developed financial and operational reporting systems to support executive decision-making.

System Integration Data Migration Financial Reporting Oracle BI Tools

Software Developer

Cairo Software Services

Aug 2007 - Sep 2008 (1 year 1 month)

Customized ERP modules and reports, developed a shipping module in Visual Basic, designed Crystal Reports, and produced user documentation for custom ERP solutions.

Visual Basic X++Crystal Reports SQL Server Documentation