Monalissa Quevedo
@monalissaquevedo
I lead people and business operations to deliver scalable, user-focused workflows.
PhilippinesWhat I'm looking for
I’m a People Operations and Business Operations professional with 10+ years of experience improving workforce operations, optimizing business processes, and leading cross-functional initiatives across multinational organizations. I’m known for turning complex processes into efficient, user-focused operations that support organizational growth.
Most recently, I led workforce performance for 600+ seafarers across 35+ vessels, supporting promotions, succession planning, and employee development. I also led the company-wide rollout of Performance Appraisal Software and the Seafair platform, driving implementation, adoption, and change management.
I build scalable operations by digitizing workflows, partnering with product teams to define requirements and enhance user experience, and establishing SOPs and operational infrastructure. Whether it’s Performance Management Process Improvement or Philippine operations setup for a 10-person office, I focus on process excellence, stakeholder alignment, and measurable operational efficiency.
Experience
Work history, roles, and key accomplishments
Crew Performance Manager
Navigator Crewing Services Philippines Inc
Feb 2023 - Jun 2026 (3 years 4 months)
Led workforce performance for 600+ seafarers across 35+ vessels, supporting promotions, succession planning, and employee development. Led the Seafair platform rollout and digitized the performance appraisal process to improve workflow efficiency and adoption.
Sales Executive
C-Teleport
Jan 2023 - Apr 2023 (3 months)
Generated new business opportunities through outbound prospecting and outreach to shipping companies, managing client accounts and scheduling product demonstrations. Maintained an active sales pipeline using HubSpot and followed up with stakeholders.
Operations Manager
Seafair PH, Inc.
Dec 2020 - Dec 2022 (2 years)
Established and led Philippine operations for a 10-person office by building administrative and operational infrastructure. Developed SOPs and processes, supported SaaS implementation and onboarding with global teams, and improved workflows based on operational feedback.
Customer Experience Officer
Döhle Seafront Crewing Manila Inc
Mar 2020 - Dec 2020 (9 months)
Managed client relationships and stakeholder communications to support service delivery and retention. Supported business development and coordinated responses, customer engagement workflows, and client database management.
Career Development Coordinator
Döhle Seafront Crewing Manila Inc
Jul 2019 - Dec 2020 (1 year 5 months)
Coordinated recruitment and career progression tracking for entry-level positions and supported career path planning. Reviewed and approved performance appraisals for personnel.
Crewing Manager
EMA Marine GmbH
Feb 2019 - Apr 2019 (2 months)
Directed operational workflows for recruitment, onboarding, and deployment of personnel. Developed process flows and SOPs and coordinated with embassies and external stakeholders for operational and compliance requirements.
Performance Management Coordinator
Maersk Crew Management Services Phils
Dec 2016 - Jan 2019 (2 years 1 month)
Oversaw performance monitoring and promotion pipelines for key personnel and coordinated disciplinary processes and professional development plans.
Fleet Crew Operator
Maersk Crew Management Services Phils
Dec 2012 - Dec 2016 (4 years)
Coordinated relief planning with personnel and manning agencies and ensured compliance with certification and training requirements. Developed and maintained detailed crew planning systems.
Telesales Representative
ICT Group
Jan 2004 - Jan 2012 (8 years)
Telesales representative role within ICT Group (BPO industry experience period noted as 2004–2012).
Back Office Auditing Associate
JP Morgan Chase Bank, N.A.
Jan 2004 - Jan 2012 (8 years)
Back office auditing role within JP Morgan Chase Bank, N.A. (BPO industry experience period noted as 2004–2012).
Collections Specialist
Genpact Services, LLC
Jan 2004 - Jan 2012 (8 years)
Collections specialist role within Genpact Services, LLC (BPO industry experience period noted as 2004–2012).
Collections Specialist
HSBC
Jan 2004 - Jan 2012 (8 years)
Collections specialist for UK accounts within HSBC (BPO industry experience period noted as 2004–2012).
Education
Degrees, certifications, and relevant coursework
De La Salle–College of St. Benilde
Bachelor of Science, Hotel, Restaurant and Institution Management
Earned a Bachelor of Science in Hotel, Restaurant and Institution Management from De La Salle–College of St. Benilde.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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