TLTrina Loveday
@trinaloveday
Certified Clinical Medical Assistant with 14+ years in healthcare.
United StatesWhat I'm looking for
I am a Certified Clinical Medical Assistant (CCMA) and Phlebotomy Technician with over 14 years of experience in healthcare and customer-facing roles. My career has been dedicated to providing exceptional patient support and ensuring a seamless experience in fast-paced environments. I thrive in remote workflows and am passionate about improving access to care in mission-driven settings.
Throughout my career, I have honed my skills in telehealth communication, conflict resolution, and medical documentation. At Aegis Sciences Corporation, I delivered telehealth support, guiding patients through lab testing processes with empathy and professionalism. My ability to manage multiple systems while maintaining patient records has been crucial in ensuring compliance and quality care.
In previous roles, I have demonstrated my commitment to patient education and satisfaction, fostering trust through clear communication and compassionate support. I am eager to continue my journey in healthcare, contributing to organizations that prioritize patient care and community well-being.
Experience
Work history, roles, and key accomplishments
CMA / Phlebotomist
Aegis Sciences Corporation
Mar 2020 - Present (5 years 4 months)
Delivered telehealth support for patients completing lab testing, providing clear and empathetic instructions via phone and email. Performed accurate data entry, ensured lab compliance, and maintained electronic patient records.
Produce Associate
Walmart
Aug 2019 - Present (5 years 11 months)
Delivered high-quality support via phone and in person, resolving issues with professionalism. Managed large volumes of customer inquiries and collaborated across teams to provide timely resolutions.
CCMA / Phlebotomist
Knoxville Tox & Medical / BioConfirm Labs
Jan 2017 - Present (8 years 6 months)
Provided front-line support to patients and providers, collecting and labeling specimens accurately. Educated patients on testing processes, demonstrating clarity and compassion.
Medical Assistant Roles
Various Clinics
Jan 2010 - Present (15 years 6 months)
Supported intake, documentation, and patient follow-ups in high-volume medical settings. Assisted in minor procedures, maintained records, and communicated test results with clarity and care.
Education
Degrees, certifications, and relevant coursework
Walters State Community College
Certificate, Phlebotomy
Completed a comprehensive phlebotomy certification program. Gained practical skills in venipuncture, specimen collection, and laboratory procedures.
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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