Open to opportunities

MO Mafaz

@momafaz

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I streamline billing, accounts, customer support, and operational processes.

Sri Lanka

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What I'm looking for

I'm looking for a role where I can improve billing, accounts, customer support, and operational processes while contributing to cross-functional teams and delivering accurate, timely results.

I'm currently supporting billing operations at HCLTech, generating customer invoices, reconciling meters for pooling customers, resolving exceptions, and maintaining accurate account records.

I contribute to billing reporting and analysis, respond to customer inquiries, and support client-facing account needs while working across teams to deliver projects on schedule.

Previously at GTS Ventures, I pitched clients through calls and chat, wrote scripts and objection-handling sheets, and worked with Forex and task-based projects. I also supported developers and used platforms including Voiso CRM, ARK, MicroSIP, IMX, Galaxy, and Shenma.

My earlier experience includes managing financial transactions, account reconciliations, reporting, audits, CRM customer support, Odoo user training, bookkeeping, VAT returns, currency handling, and airline ticketing through Amadeus and IATA portals.

Experience

Work history, roles, and key accomplishments

Process Analyst

HCLTech

Dec 2024 - May 2025 (5 months)

· Responsible for customer invoice generation, focusing on timeliness and accuracy for a specific customer set

· Responsible for invoice generation and meter reconciliations needed for pooling customers

· Review exceptions and identify solutions necessary for invoice generation in accordance to Base Billing policies and procedures.

· Process applicable system corrections and transaction

Reporting Project Monitoring Meter Reconciliations Billing Data Entry Customer Support Project Management

Sales Agent

GTS Ventures (PVT) Limited.

Apr 2024 - Oct 2024 (6 months)

- Expert in pitching clients via on call and messaging via chat seat as well.

- Good experience in script writing and object handling sheet.

- Well known the idea of overall Forex and task base projects.

- Experience in handling systems such as cloud call data base, Voiso CRM, ARK platform, MicroSIP, IMX (007), Galaxy and Shenma Platforms.

- Major role in assisting and solving problems of the

Shenma Sales Script Writing Objection Handling CRM ARK Platform Galaxy Shenma Platforms

Account Keeper

Flower Outlet

Aug 2022 - Jul 2023 (11 months)

- Managed financial transactions and reconciled accounts accurately to ensure financial stability.

- Conducted regular audits to identify discrepancies and enhance financial accuracy and compliance.

- Reconciled accounts: Managed financial records and balanced accounts to ensure accuracy.

- Generated reports: Prepared detailed financial statements and ensured compliance with accounting regulat

Audit CRM Customer Satisfaction Microsoft Office Account Reconciliation Financial Reporting Negotiation Customer Support Accounting Odoo Customer Relationship Management

Administrative Assistant

Haifa Travels & Tours (Pvt) Ltd and Money Exchange

Oct 2018 - Jun 2022 (3 years 8 months)

- Preparation of accounts, managing the book keeping operations, monitoring of deadlines, preparation of VAT returns, writing up the cash book, assisting the accounts & audit department of our cooperation on all aspects relating to the preparation of year-end accounts.

- Data entering in Money Exchange and examining all types of currency notes.

- Checking flight availability, booking and cancel