Molly Winkler

Built and manage revenue operations for a $2M membership program serving 200+ founder clients, creating health scoring across 19 metrics and automated lifecycle workflows that reduced manual coordination while maintaining high-touch engagement.

Built foundational operations, SOPs, and core onboarding and engagement workflows that served as the basis for subsequent automation and scaled program delivery.

Provided operational support connecting membership, events, marketing, and sales teams, assisted in large multi-day event logistics, and managed vendor/tool onboarding to establish operational infrastructure.

Delivered high-quality service in a fast-paced, high-volume environment, developed strong communication and time-management skills, and maintained composure under pressure to support team operations.

Managed procurement and reimbursement documentation, designed tracking systems for student assistants, and trained supervisors on financial procedures to ensure accurate reporting and compliance.

Managed dine-in and phone orders using POS, coordinated delivery dispatch, handled customer complaints professionally, and supported end-of-day register and operations.

Transferred confidential client financial data into digital systems and provided clerical support while quickly learning internal database tools with accuracy and discretion.

Completed a Bachelor's degree in Psychology with minors in Business Administration (Leeds School of Business) and Political Science, focusing on interpersonal and organizational topics relevant to operations and program management.