Mollent Onyango

As a dedicated Customer Service Specialist with extensive experience in the hospitality and telecommunications sectors, I have honed my skills in delivering exceptional service and resolving complex issues. My journey began at Wananchi Group, where I provided personalized assistance that not only met but exceeded customer expectations, resulting in high satisfaction rates and repeat business. I believe that understanding customer needs is paramount, and I have consistently implemented feedback initiatives to enhance service delivery.

Throughout my career, I have demonstrated a strong ability to collaborate with cross-functional teams to streamline processes and improve operational efficiency. My role at CCI Kenya allowed me to investigate and resolve product issues, which significantly enhanced brand reputation and fostered customer loyalty. I am also proficient in various technical tools, including Adobe Creative Suite and Microsoft Office Suite, which I leverage to maintain data integrity and create impactful training programs for new staff.