Monika Murphy Liwowski
@moliwowski
15+ Yrs Administrative and Customer Service experience | Bilingual (EN/DE)
What I'm looking for
Detail-oriented and dependable professional with over 15 years of experience in administrative support, customer service, and healthcare operations across U.S. and European markets. Adept at managing complex workflows remotely, with a proven track record in data entry, prior authorizations, client communications, and document handling. Known for navigating CRM systems, healthcare portals, and office software with ease. Bilingual in German and English, with strong cross-cultural communication skills and a reputation for reliability, empathy, and precision. Thrives in remote-first environments with minimal supervision and maximum accountability.
Experience
Work history, roles, and key accomplishments
Authorization Specialist
Myriad Genetics
Sep 2021 - Present (3 years 10 months)
Collaborated closely with physicians to gather essential clinical details for precise prior authorization submissions. Maintained up-to-date knowledge of insurance requirements to ensure efficient and timely processing.
Prior Authorization Specialist
Reach Healthcare Services
Jul 2019 - Present (6 years)
Collected accurate documentation from providers to support successful authorizations. Improved accuracy rates through meticulous attention to detail and strong organizational skills.
Health Information Specialist
2nd.MD
Sep 2014 - Present (10 years 10 months)
Reviewed and updated electronic health data to enhance record accuracy. Supported timely billing by accurately coding medical data and trained and mentored new staff members.
Data Entry Specialist
Centerplate
Aug 2013 - Present (11 years 11 months)
Entered and verified source data accurately. Reviewed inputs for errors and inconsistencies.
Validation Specialist
State of Colorado
May 2010 - Present (15 years 2 months)
Prepared and organized key validation documents for regulatory approvals. Reviewed vendor documentation to ensure compliance with project standards.
Customer Service Sales Specialist
Saalbach GmbH
Jan 2007 - Present (18 years 6 months)
Followed up with customers post-sale to ensure satisfaction. Maintained detailed customer records in internal CRM systems and built rapport through professional communication.
Education
Degrees, certifications, and relevant coursework
Houston Community College
Associate of Applied Science, Healthcare Administration
Focused on the foundational aspects of healthcare operations and management. Gained knowledge in administrative processes, patient care coordination, and healthcare systems.
Freiherr vom Stein Schule
High School Diploma, General Studies
Completed general studies curriculum, building a strong foundation in various academic subjects. Developed essential skills in critical thinking and communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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