moises santiago

As Operation Head, I reviewed loan application materials, managed finances, and oversaw daily operations. I ensured compliance with industry standards and optimized resource allocation while collaborating with cross-functional teams for continuous improvement.

In the role of Customer Service Associate, I addressed customer inquiries and complaints, resolved issues promptly, and enhanced the overall customer experience. I processed returns and exchanges while maintaining accurate records and ensuring customer satisfaction.

As a Posting Clerk, I encoded daily collections, updated data files, and organized both hard copy and digital files. I maintained accurate financial transaction entries and generated weekly reports on profit versus expenses, enhancing operational efficiency and customer satisfaction.