At Quattris Global Ltd., I led customer acquisition, onboarding, and success initiatives for clients across the UK, U.S., Canada, and Europe. By optimizing onboarding and client retention strategies, I achieved 30% year-over-year revenue growth.
At GCSS – (Global cloud support services), I directed U.S.-focused sales and operations and managed client portfolios across the UK, U.S., and Canada. I increased lead-to-conversion rates by 25% within one year and implemented customer success playbooks that improved client satisfaction and NPS.
At Eventus Faction, I managed a 70-member operations team and reduced client complaints by 40% through improved SOPs and team development initiatives. I also led outbound prospecting and strategic partnership development.
At InfoSpan Inc., I oversaw operations and key client accounts for a 120-person team supporting North American clients. I developed scalable onboarding and customer support processes, and increased customer retention through structured account management and service reviews.
