Open to opportunities

MOHIT KHANTWAL

@mohitkhantwal

Message

Customer Support Executive with 5+ years in KPI-driven, multichannel resolution.

India

Message

What I'm looking for

I’m looking for a KPI-driven customer support role where I can own multichannel case resolution, uphold data-privacy and SOP standards, and keep improving through upskilling—ideally in an environment that values clear communication and accurate documentation.

I’m a customer support professional with 5+ years of experience across healthcare, e-commerce/logistics, travel, and hospitality. I’m strong at multichannel query resolution (phone, email, chat), managing CRM-based case work end-to-end, and delivering consistent results against KPI goals like CSAT, AHT, QA, and FCR.

In my most recent role, I handled high-volume customer questions around account benefits, eligibility, and billing, while also scheduling and confirming appointments with a focus on accuracy and SOP adherence. I consistently apply company data-privacy policies, keep thorough CRM documentation, and stay known for clear communication and fast, accurate problem-solving.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Phreesia

Jul 2023 - Jul 2025 (2 years)

Managed high-volume inbound customer queries related to account benefits, eligibility, and billing, ensuring accurate and timely resolution. Scheduled and managed customer appointments and handled CRM case management while applying company data-privacy policies.

Customer Support Associate

TaskUs

Sep 2020 - Jul 2023 (2 years 10 months)

Supported customers, merchants, and delivery partners through phone, email, and chat within a high-volume queue. Resolved delivery, refund, and account-access issues while meeting CSAT, AHT, and QA targets and maintaining accurate CRM-based documentation.