MMMohith MAJETY
@mohithmajety
Technical Customer Assurance Manager passionate about product & service development.
FranceWhat I'm looking for
I am currently a Technical Customer Assurance Manager at HP in Paris, where I play a pivotal role in enhancing customer experience through strategic service development. As a founding team member of the TCAM Service Development, I have successfully led initiatives that not only resolved customer issues but also secured stakeholder buy-in across multiple business units. My ability to articulate value and align with financial objectives has been instrumental in driving service adoption and ensuring high customer satisfaction.
Prior to my current role, I honed my technical skills as a Software Development Engineer at Genpact in India, where I developed UI components integrated with AI and transitioned monolith architecture to microservices. My experience also includes a product development internship at DRDO, where I built a voice assistant utilizing Natural Language Processing, showcasing my ability to innovate and implement cutting-edge technology solutions. I am committed to continuous learning and growth, as evidenced by my academic journey at ESSEC Business School and IIT Kharagpur.
Experience
Work history, roles, and key accomplishments
Technical Customer Assurance Manager
HP
May 2023 - Present (2 years 1 month)
As a Technical Customer Assurance Manager, I defined and established strategic scopes to enhance customer experience, leading service development from conceptualization to adoption. I successfully pitched initiatives to resolve customer issues and developed tools and metrics to drive service adoption, ensuring high customer satisfaction and significant cost avoidance.
Software Development Engineer
Genpact
Oct 2020 - Jul 2022 (1 year 9 months)
In my role as a Software Development Engineer, I developed UI components integrated with AI for Pharma co-vigilance, adopted master data APIs, and transitioned monolith architecture to microservices to enhance functionality and use cases.
Product Development Trainee
DRDO
May 2019 - Jul 2019 (2 months)
As a Product Development Trainee, I built a Voice Assistant using Natural Language Processing for offline voice command execution, integrating voice biometrics to enhance safety and security.
Design and Quality Assurance Intern
Efftronics
May 2017 - Jul 2017 (2 months)
During my internship at Efftronics, I delivered hardware testing solutions that improved quality and conducted feedback analysis to identify areas for customer assurance and quality control.
Education
Degrees, certifications, and relevant coursework
ESESSEC Business School
Master of Management, Management
2022 - 2025
Masters in Management with Entrepreneurship Track and Leading a Scale-Up Chair.
IKIndian Institute of Technology Kharagpur
Bachelor of Technology, Instrumentation Engineering
2016 - 2020
Bachelor of Technology in Instrumentation Engineering.
Tech stack
Software and tools used professionally
Availability
Location
France
IndiaSalary expectations
Social media
Job categories
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