At Tech Mahindra (Process: Coinbase), I handle customer calls and non-voice queries about account access, transactions, deposits, and withdrawals. I ask diagnostic questions, document cases in Zendesk and Freshdesk, and route issues to the right teams while following security procedures.
At Teleperformance, I answered travel inquiries and converted them into confirmed bookings for flights, accommodation, and activities. I also promoted holiday membership packages and kept booking records accurate.
