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lalit narke

@lalitnarke

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Skilled Global IT Endpoint Engineer Manager with 6+ years experience.

India

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What I'm looking for

I seek a role that fosters innovation, values customer satisfaction, and offers opportunities for professional growth.

I am a seasoned Global IT Endpoint Engineer Manager with over six years of experience in technical support and system administration. My expertise lies in cloud solutions and identity management, where I focus on enhancing Windows laptop performance and stability. I excel at analyzing technical challenges and providing strategic recommendations to improve usability and service value across organizations.

Throughout my career, I have held key positions such as Sr. Hypercare Consultant and M365 Azure Technical Advisor III, where I managed identity and access management issues, ensuring operational stability and security. My strong customer service skills have allowed me to build trust with clients, ensuring their technical needs are met with precision. I thrive on addressing new technical challenges daily, focusing on areas like Azure Active Directory, device management, and security solutions.

My commitment to continuous learning is evident through my certifications, including Microsoft Azure Fundamentals and Microsoft 365 Fundamentals. I am passionate about providing tailored technical solutions to enterprises and ensuring that businesses receive the highest standard of support. I am looking forward to leveraging my skills and experience to contribute to innovative projects and drive organizational success.

Experience

Work history, roles, and key accomplishments

Sr. Hypercare Consultant

CrucialLogics

Feb 2025 - May 2025 (3 months)

Managed and resolved issues related to Entra ID, ensuring secure and efficient identity and access management. Oversaw and executed routine maintenance tasks across environments to maintain operational stability.

Entra ID Windows Event Logs Azure VM Scaling Azure Update Management

M365 Azure Technical Advisor III

Sherweb

Aug 2022 - Mar 2025 (2 years 7 months)

Assisted M365 Azure Enterprise partners and customers in resolving complex technical issues, identifying root causes, and offering remote support. Built trust with customers through strong customer service skills, enhancing business-to-business relationships.

Troubleshooting Customer Relationship Management Autopilot Device Management Active Directory Azure LaaS ADFS AADConnect Conditional Access SSO OAuth 2.0 Hybrid Identity AAD Connect

Office 365 | Technical Support Engineer

Gigmos Solutions

Jun 2021 - Jun 2022 (1 year)

Provided comprehensive technical support for Microsoft 365 products, including Exchange Online, SharePoint Online, OneDrive, Teams, and Skype for Business. Diagnosed and resolved mail flow issues, including spam, phishing, and junk mail.

Exchange Online SharePoint Online OneDrive For Business Teams Skype For Business AADConnect Data Migration AAD Connect

Office 365 | Technical Support Engineer

Convergys India Services Private Limited

Dec 2018 - Jun 2021 (2 years 6 months)

Provided comprehensive technical support to company administrators, focusing on Microsoft 365 products and associated services. Resolved complex technical issues related to mail flow rules, intranet site creation using SharePoint Online, and OneDrive Sync issues.

Exchange Online SharePoint Online Teams Skype For Business Active Directory Azure Active Directory Outlook AD Connect PowerShell Autodiscover

Education

Degrees, certifications, and relevant coursework

Suresh Gyan Vihar University

Bachelor of Computer Applications, Computer Application

Completed a Bachelor of Computer Applications, gaining foundational knowledge in computer science and its applications. Focused on core concepts and practical skills essential for a career in technology.

National Institute of Open Schooling (NIOS)

High School Diploma, General Studies

Completed Senior Secondary education, building a strong academic foundation. Focused on a broad curriculum to prepare for higher education.

National Institute of Open Schooling (NIOS)

Secondary Education, General Studies

Completed Secondary education, developing fundamental knowledge across various subjects. Prepared for further academic pursuits and skill development.