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Mohan lal Saini

@mohanlalsaini

Message

Customer service associate at Amazon Development Centre India, resolving customer complaints and processing orders.

India

Message

I engage with customers across phone, email, chat, and in-person channels to answer inquiries and resolve issues.

I handle complaints and provide product and service information, including guidance with technical issues. I also process customer orders, returns, exchanges, and refunds.

Previously, as a Production Supervisor for Nimpaa Telecommunication Pvt. Ltd., I worked on production schedules and quality control for ARP and FRP production.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Amazon Development Centre India Private Limited

Aug 2022 - Present (4 years 2 months)

Engaging with customers through various channels to address inquiries and resolve issues. Handling complaints, providing product information, and managing orders, returns, and technical support.

Customer Service Communication Skills Problem Solving Complaint Handling Product Knowledge Order Management Technical Support

Production Supervisor

Nimpaa Telecommunication Pvt. Ltd.

May 2021 - Jun 2022 (1 year 1 month)

Ensured production schedules were met and coordinated with departments to optimize efficiency. Implemented quality control, supervised staff, and managed inventory levels.

Production Planning Quality Control Process Improvement Team Management Inventory Management Safety Compliance