Open to opportunities

Mohammed Shahid Shaikh

@mohammedshahidshaikh

I operate manufacturing lines and resolve customer issues across chat, email, quality, and production environments.

I've supported Amazon India’s UK concession abuse-prevention team through live chat and email, resolving order issues, validating customer reports, and applying concession policies. Previously, I operated filling and packaging equipment at Arla Foods W.L.L., maintaining CCP checks, SAP data entry, sanitation, productivity, and preventive maintenance.

I’ve also led daily production and material planning at Hubli Control Panels, operated tissue-converting and PLC-controlled manufacturing machines, and supported dealer help-desk customers at Firstsource. My background spans manufacturing operations, quality standards, maintenance, team coordination, and customer support.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon

Sep 2024 - Feb 2025 (5 months)

Provided virtual customer support for Amazon India's UK abuse prevention team via chat and email. Handled customer queries, validated reports, and issued concessions according to policies.

Customer Support Chat Email Support Report Validation Policy Compliance

Operator Process

Arla Foods

Mar 2021 - Jun 2024 (3 years 3 months)

Operated filling and packaging machines, maintained quality standards, and performed preventive maintenance. Achieved daily production targets and trained trainee operators.

SAP HACCP GMP Preventive Maintenance LOTO Quality Control CCP

Production Supervisor

Hubli Control Panels

Mar 2019 - Mar 2021 (2 years)

Supervised daily production, procured materials, and managed administrative tasks. Coordinated site visits for servicing and energizing panel boards, and dispatched completed panels.

Production Planning Procurement Team Management Stock Management