mohand Elgaafary

Manage A/R follow-up and claim denial resolution, processing an average of 30 claims/day and appealing denied or underpaid claims to expedite payments and recover revenue. Analyzed denial trends, corrected billing errors, and provided reporting to revenue cycle management while ensuring HIPAA compliance.

Handled customer orders and reservations with 98% accuracy, reduced average call duration by 15%, and supported promotional campaigns that increased promoted-item sales by 20%. Consistently maintained over 99% attendance and improved average order value through upselling.

Completed over 25 residential and commercial projects on time and within budget, delivering innovative design solutions and improving project management processes to reduce average completion time.

Implemented a task management system and led software deployments and a cloud migration, improving collaboration and reducing system failures via proactive maintenance. Created an Excel-based budget tracker that increased financial tracking accuracy by 30%.

Verified insurance eligibility and benefits across Medicare, Medicaid and private payers using payer portals and direct communication, reducing rejected claims through proactive corrections and staff training. Maintained payer policy knowledge and ensured compliant handling of patient data.

Studied Architectural Engineering with coursework and training completed beginning July 2021.