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Miro Verleger

@miroverleger

IT Support Analyst at University Hospital Würzburg supporting medical staff with SAP, Meona, and Windows client troubleshooting.

Germany

Message

At the Service Center for Medicine and Informatics (SMI), University Hospital Würzburg, I provided first- and second-level support for medical and research staff, including support for SAP and Meona.

I handled and documented tickets in helpLine, wrote knowledge base articles in YouTrack, and troubleshot software and network issues using Active Directory and CMD. I also provided remote support and worked on PC repairs, upgrades, and Windows 10/11 rollouts.

My teaching degree and experience teaching English and PE help me explain technical matters clearly. I also supported callers in German, English, Spanish, and French as a Customer Service Agent at Parking Control Center Würzburg.

Experience

Work history, roles, and key accomplishments

Current

Tutor

Current

Schülerhilfe Würzburg

Oct 2019 - Present (7 years)

Provided English tutoring for all grade levels, one-on-one and in small groups, including exam and Abitur preparation.

Tutoring English Exam Preparation

IT Support Analyst

University Hospital Würzburg

Feb 2022 - Sep 2026 (4 years 7 months)

Provided first- and second-level support for medical and research staff, including SAP and clinical software. Handled tickets, wrote knowledge base articles, and resolved software and network issues using Active Directory and command line.

Active Directory CMD Windows 10 11 SAP Meona Helpline YouTrack Novell NetWare ZENworks Baramundi VDI Remote Support Troubleshooting

Teacher

Konrad-von-Querfurt Mittelschule

Apr 2026 - Jul 2026 (3 months)

Taught English and PE across all grade levels and independently led classes. Planned lessons, delivered instruction, and conducted assessments and exams.

Teaching Lesson Planning Assessments English Physical Education

Customer Service Agent

Parking Control Center Würzburg

Mar 2024 - Mar 2026 (2 years)

Provided multilingual phone support for lost tickets and payment issues. Analyzed technical faults, escalated issues, and remotely restarted payment machines.

Multilingual Support Troubleshooting Remote Support Customer Service