HARSH LAWANIYA

HL

Looking for a job

HARSH LAWANIYA

@harshlawaniya

I improve high-volume operations through quality, escalations, and process controls.

What I'm looking for

I'm looking for an operations or quality-focused role in India where I can apply SOP discipline, escalation handling, root-cause analysis, accurate documentation, and process improvement in a high-volume, SLA-driven environment.

I've supported high-volume digital operations at Majorel (Teleperformance), managing policy-based reviews, escalations, quality requirements, and SLA-driven workflows.

As an SME, I guided 12–15 team members through onboarding, coaching, policy clarification, and difficult-case resolution. I partnered with Quality Assurance and leadership on calibrations, root-cause reviews, and process improvements.

At Canadian College of Business, Science & Technology, I managed financial-aid files from intake through documentation review and decision support. I verified records, resolved discrepancies, protected confidential information, and coordinated stakeholders to meet time-sensitive deadlines.

My experience also includes CNC programming and operation at VP Tools Molds, where I used Mastercam, completed first-article inspections, and improved repeatability through process adjustments. I bring disciplined documentation, operational ownership, and a practical focus on accuracy and continuous improvement.

Experience

Work history, roles, and key accomplishments

CT

Financial Aid Officer

Canadian College of Business, Science & Technology

Nov 2025 - May 2026 (6 months)

Managed financial-aid files from intake through documentation review and decision support, ensuring accuracy and regulatory compliance. Verified documents, resolved discrepancies, and maintained audit-ready records.

Case Management Documentation Review Regulatory Compliance Data Accuracy Stakeholder Communication Excel Microsoft Office

VM

CNC Programmer / Operator

VP Tools Molds

Apr 2025 - Nov 2025 (7 months)

Programmed and operated CNC equipment using Mastercam, validated setups, and performed first-article inspections. Investigated dimensional issues and adjusted toolpaths to improve repeatability.

Mastercam CNC Programming GD&T First Article Inspection Process Improvement Quality Assurance

MT

Customer Service Representative / Subject Matter Expert

Majorel (Teleperformance)

May 2023 - May 2025 (2 years)

Executed high-volume review workflows under SLA and quality requirements while supporting 12-15 team members as an SME. Investigated complex cases, documented decisions, and collaborated on root-cause reviews.

SLA Compliance Quality Assurance Escalation Handling Root Cause Analysis Coaching CRM Tools Excel

WA

Merchandising Store Associate

Sep 2021 - Mar 2023 (1 year 6 months)

Maintained inventory accuracy through stock checks, replenishment, and discrepancy resolution while supporting customers during high-volume periods.

Inventory Management Replenishment Discrepancy resolution Customer Service

Education

Degrees, certifications, and relevant coursework

CC

Conestoga College

Post-Graduate Diploma, Applied Manufacturing Management

Post-Graduate Diploma in Applied Manufacturing Management with a focus on Machining.

GU

Gujarat Technological University

Bachelor of Engineering, Mechanical Engineering

Bachelor of Engineering in Mechanical Engineering.

Tech stack

Software and tools used professionally

Microsoft Excel

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