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@mohammedmajid
Experienced Fraud Analyst with expertise in investigating suspicious activity.
I am an experienced Fraud Analyst with a strong background in investigating suspicious activities and ensuring compliance with AML regulations. My expertise lies in conducting customer due diligence (CDD) and utilizing SQL for data analysis to identify fraud risks and prevent identity theft. I am dedicated to maintaining secure account management and minimizing disruptions for legitimate users.
Currently, I work as an Abuse Business Specialist at Amazon, where I investigate business accounts for fraud, identity theft, and account takeovers. My role involves enforcing account actions and verifying customer onboarding to ensure legitimate account creation. I take pride in my ability to review false positives and reinstate legitimate accounts, which helps maintain trust and security within the platform.
My previous experience as an HR Associate has equipped me with strong communication skills and the ability to handle sensitive information with confidentiality. I am passionate about using my analytical skills and critical thinking to mitigate risks and enhance customer satisfaction in every role I undertake.
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Work history, roles, and key accomplishments
Amazon Development Centre (India) Private Limited
Jul 2023 - Present (2 years 4 months)
Investigate business accounts for fraud, identity theft, account takeovers, and bot attacks using SQL and fraud detection tools. Enforce account actions and verify customer onboarding to ensure legitimate account creation, while reviewing false positives to maintain trust.
Amazon Development Centre (India) Private Limited
May 2022 - Feb 2023 (9 months)
Managed employee leaves of absence, responding to queries from employees and management regarding policies and accommodations. Maintained confidentiality of sensitive information and processed leave-related payments.
247Intouch
Dec 2021 - May 2022 (5 months)
Delivered effective support by resolving customer issues and providing basic troubleshooting. Improved customer satisfaction through strong conflict resolution and escalation skills.
247.ai
Nov 2020 - Oct 2021 (11 months)
Assisted customers with inquiries, complaints, and service requests via various communication channels, ensuring timely and effective resolution while maintaining high customer satisfaction.
Degrees, certifications, and relevant coursework
Bachelor in Accounting, Accounting
2018 - 2021
Completed a Bachelor in Accounting, gaining a solid foundation in financial principles, accounting practices, and regulatory frameworks. Developed analytical skills and knowledge in transaction monitoring and anti-money laundering regulations.
You can contact Mohammed and 90k+ other talented remote workers on Himalayas.
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