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Oge Uche

@ogeuche

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Help Desk Analyst at Sirius Point Insurance who automated MDM compliance checks for Cyber Essentials and SOX.

United Kingdom

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At Sirius Point Insurance, I automated MDM compliance checks to support Cyber Essentials and SOX standards, and coordinated AV infrastructure for an office relocation. I also supported 160+ onsite users and international users, and contributed to a global digital signage rollout and MDM deployment for iOS devices.

Previously, at Premier League, I supported Windows, macOS, and mobile devices, provided AV support for executive boardrooms and events, and helped reduce ticket resolution times through troubleshooting and process improvements. At Metroline Travel Limited, I administered Microsoft 365, Azure AD, and Intune Endpoint Manager, and mentored new IT Technicians.

Experience

Work history, roles, and key accomplishments

Current

Help Desk Analyst

Current

Sirius Point Insurance

Jun 2025 - Present (1 year 4 months)

Enhanced MDM lifecycle management by automating compliance checks, ensuring 100% adherence to Cyber Essentials and SOX regulatory standards. Orchestrated technical setup of AV infrastructure for conference rooms and town hall spaces, ensuring 100% operational readiness for a large-scale office relocation.

MDM Compliance Automation Cyber Essentials SOX A V Support Microsoft Teams Zoom Technical Support Training Digital Signage iOS Intune Merlin IManage DXC SICS

IT Technician

Premier League

May 2023 - Feb 2025 (1 year 9 months)

Acted as escalation point for complex technical issues, delivering advanced troubleshooting resolutions for junior technicians and enabling a 30% reduction in ticket resolution times. Provided high-touch, white-glove AV support for executive boardrooms and large-scale corporate events, ensuring 100% uptime for high-stakes meetings.

Troubleshooting Windows MacOS Mobile Devices Jamf Intune ServiceNow A V Support Process Improvement Automation Technical Leadership Mentorship

On-Site IT Engineer

Oryxalign

Nov 2022 - May 2023 (6 months)

Delivered high-level technical support and guidance, assisting with system development, troubleshooting, and critical incident resolution. Oversaw end-to-end installation, configuration, and support of hardware, software, and enterprise AV solutions, including Microsoft Teams, Webex, and Condeco.

Technical Support Troubleshooting Hardware Software AV Solutions Microsoft Teams Webex Condeco Box SharePoint One Drive OS Patching Documentation

Second Line Engineer

Metroline Travel Limited

Jan 2018 - Nov 2022 (4 years 10 months)

Delivered advanced technical support across Windows OS, Microsoft 365, Active Directory, and Exchange. Administered Microsoft 365, Azure AD, and Group Policy; configured Blackberry MDM and Intune Endpoint Manager.