Looking for a job

Mohammed Azzam

@mohammedazzam

I transform government services into practical digital solutions that improve adoption and outcomes with more 13 years UAE government experiences

Jordan

Message

What I'm looking for

I'm looking to lead or support public-sector digital transformation initiatives where I can turn stakeholder needs into practical digital services, improve processes, build organizational capability, and deliver measurable outcomes.

I've led business analysis and digital transformation for Abu Dhabi's Department of Municipalities and Transport, redesigning government services across municipal, property, commercial, asset management, and regulatory domains.

I led transformation of a government correspondence service connecting around 200 government entities and 1,000 private-sector organizations, supporting 7,000+ users and 250,000+ digital correspondences while reducing paper-based correspondence and printing by more than 95%. I also resolved issues in a digital rental-contract service, reducing related customer visits to zero within one month.

Today, I consult on public-sector digital transformation and train government employees on turning traditional services into digital services. I translate stakeholder needs into requirements, user stories, acceptance criteria, To-Be processes, UAT, migration plans, and practical implementation approaches.

Experience

Work history, roles, and key accomplishments

Current

Government Digital Transformation Trainer

Current

Public Sector Reform Expert

Jan 2025 - Present (1 year 8 months)

Delivered digital transformation training to approximately 250 government employees across multiple entities. Achieved approximately 95% participant evaluation across training activities.

Digital Transformation Training Public Sector Reform Capacity Building

Current

Independent Digital Transformation Consultant

Current

Self Employed

Nov 2024 - Present (1 year 10 months)

Independently managed digital transformation tender opportunities through a registered individual business. Analyzed tender requirements and prepared RFP responses and technical proposals.

Digital Transformation RFP Requirements Analysis Solution Design Vendor Evaluation

Senior Specialist – Digital Transformation/Business Analyst

Department of Municipalities and Transport

Jan 2019 - Jun 2024 (5 years 5 months)

Conducted business analysis and digital transformation activities across a diverse portfolio of government services. Gathered requirements, translated them into structured requirements, and supported implementation and UAT.

Business Analysis Digital Transformation Requirements Gathering Agile UAT Process Redesign Stakeholder Management

Senior System Engineer

Tech Mahindra

May 2017 - Dec 2018 (1 year 7 months)

Provided technical support to Al Dhafra Municipality users across business applications and core IT infrastructure. Supported municipal applications, servers, network services, and end-user environments.

Windows Linux Exchange VMWare GIS Networking Security

Technical Support Engineer

Injazat Data Systems

Jul 2011 - May 2017 (5 years 10 months)

Provided technical support within Al Dhafra Municipality, supporting users, business applications, servers, and IT infrastructure. Supported Windows/Linux, Exchange, GIS, virtualization, and networking environments.

Windows Linux Exchange GIS Virtualization Networking