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Mohammad Halaseh

@mohammadhalaseh

I lead national-scale digital transformation, PMO governance, and AI automation programs from strategy through delivery.

Jordan

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At Inovar, I lead project and program delivery across AI automation, digital transformation, and Pega-based CRM and BPM initiatives. I turned an AI-driven collections concept into an active project line, spearhead Zain’s voice-bot automation platform, and coordinate delivery of a Financial Portal MVP.

I bring 25+ years of IT experience and 8+ years as a senior project and program manager, including 14 years at EtQ. I’ve led cloud IAM and ISO 27001 programs, stabilized at-risk client delivery, built PMO governance for change requests and estimates, and supported high-value RFPs and POCs for national initiatives.

Experience

Work history, roles, and key accomplishments

Current

Senior Project & Program Manager / PMO

Current

Inovar

Jan 2020 - Present (6 years 8 months)

Entrusted with cross-functional governance and delivery oversight across core corporate and client initiatives, driving distributed technical squads to align engineering outputs with high-stakes client objectives. Spearheaded AI-driven collection automation, Zain Voice Bot System, and FinTech MVP development, while managing targeted account governance and recovery for Weddi Portal, HRSD, and CC in

Project Management Program Management PMO AI Voicebots Fintech .NET Flutter PEGA CRM BPM Digital Transformation Stakeholder Management Pre Sales RFP POC Change Requests Man Day Estimation Waterfall Agile Hybrid

Self-Employed / Independent Technical Consultant

Self-Employed

Jan 2019 - Dec 2020 (1 year 11 months)

Executed a technical enablement sabbatical to bridge project governance and hands-on engineering, building full-stack web applications to stress-test Agile, Scrum, and DevOps frameworks. Leveraged direct coding experience to sharpen developer communication and improve estimation accuracy.

JavaScript NodeJS HTML NoSQL MongoDB Agile Scrum DevOps Continuous Integration Fullstack Development

Senior IT Technical Project Manager

EtQ, LLC.

Jan 2018 - Dec 2019 (1 year 11 months)

Spearheaded end-to-end cloud migration and deployment of OKTA IAM, integrating UltiPro HR and MFA for centralized SSO. Directed ISO 27001 certification roadmap and represented IT governance across SAP Concur, UltiPro, Salesforce, and Financial Force deployments.

IAM Okta SSO MFA UltiPro ISO 27001 Security SAP Concur Salesforce FinancialForce RBAC Cloud Migration

Senior Infrastructure Technical Project Manager

EtQ, LLC.

Jan 2016 - Dec 2017 (1 year 11 months)

Architected and launched a specialized infrastructure support division, building operational policies, KPIs, capacity plans, and automated patching/deployment playbooks. Engineered complex SaaS and on-premise integrations for secure user provisioning and SSO via ADFS, PingFederate, and Okta.

Infrastructure High Availability ADFS Ping Federate Identity Okta Windows Oracle Sun Directory Server SSO SaaS On Premise

Technical Support Manager

EtQ, LLC.

Jan 2014 - Dec 2015 (1 year 11 months)

Directed global tier-1 to tier-3 helpdesk operations, architecting a 24/7 follow-the-sun support model to ensure SLA compliance. Established a visual project communication framework and provided capacity, efficiency, and SLA velocity reporting to the executive C-suite.

Help Desk SLA Support Operations Metrics Reporting Executive Communication

Senior IT / Technical Support Team Lead

EtQ, LLC.

Jan 2012 - Dec 2013 (1 year 11 months)

Managed structural Windows Server upgrades, Active Directory backup domain controller installations, and WSUS management solutions. Handled complex client escalations, minimized operational silos, and steered recruitment and engineering enablement for support specialists.

Windows Server Active Directory WSUS ITIL Escalation Management Team Leadership

Technical Support Team Lead & Team Lead

EtQ, LLC.

Jan 2005 - Dec 2011 (6 years 11 months)

Orchestrated advanced platform installations, performance tuning, and updates across Linux and Windows environments using Tomcat, Apache, MySQL, MSSQL, and Oracle. Directed full-cycle enterprise software configurations on legacy architectures including IBM Lotus Notes, WebLogic, and WebSphere.