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Mohammad Pouryoussefi

@mohammadpouryoussefi

Message

IT Administrator at Kemyer Travelware managing Microsoft 365 access and endpoint devices.

United States

Message

At Kemyer Travelware Inc., I administer Microsoft 365, Entra ID, Active Directory, and Intune to manage user access and endpoint devices. I also enforce IT policies and security controls and document configurations and procedures.

I lead IT infrastructure operations across systems, networks, security, disaster recovery, and databases, maintaining 99.999% uptime.

At Soldier Point Digital Health, I delivered Tier I/II support for VA healthcare technology across 152+ VA Medical Centers. I managed ServiceNow incidents, documented troubleshooting, and coordinated complex cases with Tier III teams.

I supported enterprise management of 100,000+ iPads through VMware Workspace ONE/AirWatch, along with identity, connectivity, and video-conferencing environments. Earlier, at Travel Time Inc., I reduced repeat tickets by 28% through root-cause analysis.

Experience

Work history, roles, and key accomplishments

Current

IT Administrator

Current

Kemyer Travelware Inc.

Dec 2025 - Present (11 months)

Administer Microsoft 365, Entra ID, Active Directory, and Intune to manage user access and endpoint devices. Enforce IT policies and security controls, document configurations, and lead IT infrastructure operations maintaining 99.999% uptime.

Microsoft 365 Entra ID Active Directory Intune IT Policy Security Controls Knowledge Base IT Infrastructure Networking Disaster Recovery Database Management Mentorship

Service Desk Technician II

Soldier Point Digital Health

Aug 2020 - Nov 2025 (5 years 3 months)

Delivered Tier I/II technical support for VA healthcare technology across 152+ VA Medical Centers, troubleshooting endpoint, MDM, identity, connectivity, and video-conferencing issues. Managed incidents and escalations through ServiceNow ITSM and supported enterprise management of 100,000+ iPads.

ServiceNow Active Directory Okta DUO VPN VMware Workspace ONE Airwatch Office 365 SharePoint IAM Five9 PEXIP Citrix Group Policy Codecs GlobalMed RMA

Data Migration Supervisor

AutoMatrix Dealer Software

Jun 2018 - Jul 2020 (2 years 1 month)

Supervised data migration projects for AutoMatrix Dealer Management Software, providing tracking and reporting on inventory and sales and cross-checking migration quality. Trained remote data entry staff and held daily standups to set goals and evaluate progress.

Data Migration DMS ERP Inventory Management Sales Reporting Quality Assurance Training Virtual Meetings Standup

IT Help Desk Support

Travel Time Inc.

Jan 2010 - Dec 2017 (7 years 11 months)

Conducted root-cause analysis on recurring user issues, reducing repeat tickets by 28%. Oversaw data center, network operations, and technology infrastructure, managing firmware upgrades and patches to reduce security vulnerabilities by 35%.