MVMohammadMahdi Maleki Vayghan
@mohammadmahdimalekiv
Customer Support Specialist with over 4 years of experience.
GeorgiaWhat I'm looking for
I am a dedicated Customer Support Specialist with over four years of experience, including more than 1.5 years in the iGaming industry. My expertise lies in providing exceptional customer service, particularly in VIP client relations and pre-VIP conversion. I have a strong background in live chat support, player retention, conflict resolution, and CRM systems, which has enabled me to improve satisfaction scores and guide high-value players through their lifecycle.
Currently, I work as a Customer Support Representative at an iGaming company, where I provide 24/7 live chat and email support in a high-volume online casino environment. My role involves handling general inquiries, account issues, payment troubleshooting, and technical support, all while ensuring compliance with responsible gaming policies. I take pride in delivering personalized service to VIP clients, fostering loyalty and satisfaction.
Previously, I served as a Customer Service Representative Team Lead, where I supervised a remote team and focused on performance monitoring and complex issue resolution. My experience in retail sales management has further honed my skills in relationship management and customer satisfaction. I am passionate about creating positive customer experiences and continuously improving service delivery.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
iGaming Company
Jan 2024 - Present (1 year 6 months)
Provided 24/7 live chat and email support in a high-volume online casino environment, handling general inquiries, account issues, payment troubleshooting, and technical support. Delivered personalized service to VIP clients, ensuring loyalty and satisfaction while supporting pre-VIP players with onboarding, deposit encouragement, and bonus guidance.
Customer Service Representative Team Lead
Sure Lock & Key LLC
Feb 2023 - Present (2 years 5 months)
Supervised a remote team of customer service agents supporting US clients, monitoring performance and resolving complex client issues. Ensured adherence to KPIs, developed SOPs, and improved customer handling workflows.
Retail Sales Manager
Iran Khodro Shahrbabak Company
Aug 2014 - Present (10 years 11 months)
Managed sales operations for an automotive dealership, leading a team of sales associates, optimizing inventory, and increasing revenue. Maintained high customer satisfaction through strong relationship management.
Retail Salesperson
Iran Khodro Shahrbabak Company
Jul 2012 - Present (13 years)
Sold vehicles and services in a high-volume retail environment, providing consultations, financing advice, and after-sales support. Consistently exceeded sales targets and delivered excellent customer care.
Education
Degrees, certifications, and relevant coursework
Ilia State University
Master of Business Administration (MBA), Business Administration and Management
Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. Gained expertise in various aspects of business administration and leadership.
The University of Georgia
Bachelor of Business Administration (BBA), Business Administration and Management
Obtained a Bachelor of Business Administration, covering fundamental business concepts and practices. Developed a strong foundation in business administration and management principles.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Social media
Job categories
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