Open to opportunities

MohammadMahdi Maleki Vayghan

@mohammadmahdimalekiv

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Customer Support Specialist with over 4 years of experience.

Georgia

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What I'm looking for

I am looking for a role that offers opportunities for growth, a collaborative team environment, and the chance to enhance customer experiences.

I am a dedicated Customer Support Specialist with over four years of experience, including more than 1.5 years in the iGaming industry. My expertise lies in providing exceptional customer service, particularly in VIP client relations and pre-VIP conversion. I have a strong background in live chat support, player retention, conflict resolution, and CRM systems, which has enabled me to improve satisfaction scores and guide high-value players through their lifecycle.

Currently, I work as a Customer Support Representative at an iGaming company, where I provide 24/7 live chat and email support in a high-volume online casino environment. My role involves handling general inquiries, account issues, payment troubleshooting, and technical support, all while ensuring compliance with responsible gaming policies. I take pride in delivering personalized service to VIP clients, fostering loyalty and satisfaction.

Previously, I served as a Customer Service Representative Team Lead, where I supervised a remote team and focused on performance monitoring and complex issue resolution. My experience in retail sales management has further honed my skills in relationship management and customer satisfaction. I am passionate about creating positive customer experiences and continuously improving service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

iGaming Company

Jan 2024 - Present (1 year 6 months)

Provided 24/7 live chat and email support in a high-volume online casino environment, handling general inquiries, account issues, payment troubleshooting, and technical support. Delivered personalized service to VIP clients, ensuring loyalty and satisfaction while supporting pre-VIP players with onboarding, deposit encouragement, and bonus guidance.

Live Chat Email Support CRM Platforms

Customer Service Representative Team Lead

Sure Lock & Key LLC

Feb 2023 - Present (2 years 5 months)

Supervised a remote team of customer service agents supporting US clients, monitoring performance and resolving complex client issues. Ensured adherence to KPIs, developed SOPs, and improved customer handling workflows.

Team Leadership Customer Service KPIs SOP Development Conflict Resolution

Retail Sales Manager

Iran Khodro Shahrbabak Company

Aug 2014 - Present (10 years 11 months)

Managed sales operations for an automotive dealership, leading a team of sales associates, optimizing inventory, and increasing revenue. Maintained high customer satisfaction through strong relationship management.

Sales Management Team Leadership Revenue Customer Relationship Management

Retail Salesperson

Iran Khodro Shahrbabak Company

Jul 2012 - Present (13 years)

Sold vehicles and services in a high-volume retail environment, providing consultations, financing advice, and after-sales support. Consistently exceeded sales targets and delivered excellent customer care.

Retail Sales Consultation Financing Sales Target Achievement

Education

Degrees, certifications, and relevant coursework

Ilia State University

Master of Business Administration (MBA), Business Administration and Management

Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. Gained expertise in various aspects of business administration and leadership.

The University of Georgia

Bachelor of Business Administration (BBA), Business Administration and Management

Obtained a Bachelor of Business Administration, covering fundamental business concepts and practices. Developed a strong foundation in business administration and management principles.