Berat AKYOL

Hi! I'm a friendly and motivated Customer Support Specialist with over 5 years of experience in customer-focused roles. For 3 years, I have worked directly in customer support, handling inquiries, solving problems, and ensuring satisfaction. My previous 2 years were spent in call-based roles, where I efficiently conducted both outbound and inbound calls. I type quickly — around 120 words per minute — which helps me communicate clearly and respond rapidly.

In my most recent role as a Customer Success Manager, I provided real-time customer service through live chat, addressing a wide range of support tickets related to account issues and digital products. I actively handled calls to assist customers and contributed to marketing operations by supporting campaign launches and providing feedback to improve customer engagement. My strong multitasking, communication, and problem-solving abilities have been key to my success in fast-paced environments.