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Mohammad Korjieh

@mohammadkorjieh

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Senior Site Manager at McDonald's UAE who cut operational costs by 30% through digital service implementations.

Egypt

Message

At McDonald's UAE (Raya Contact Center, Egypt), I directed projects integrating 3POS partners and deploying CRM and ChatBot systems. These implementations reduced operational costs by 30%.

I also positioned Market Zero as the first in the region to adopt digital services, collaborating with global teams to implement new services.

As McDelivery Service Consultant, I managed 150+ agents and trained staff on operational excellence. I improved Drop Ratio and Service Level from 50% to 80%.

Earlier at McDonald's UAE, I coordinated outsourced call center operations and restaurant service. My work included improving workflow efficiency, reducing service escalations through training, and supporting daily restaurant operations.

Experience

Work history, roles, and key accomplishments

Current

Senior Site Manager

Current

McDonald's UAE

Jan 2020 - Present (6 years 9 months)

Directed multiple projects, integrating 3POS partners and deploying advanced CRM and ChatBot systems. Collaborated with global teams to implement new services, achieving a 30% cost reduction through alternative solutions.

CRM Chatbot 3POS Project Management Digital Transformation

McDelivery Service Consultant

McDonald's UAE

Jan 2017 - Jan 2020 (3 years)

Managed 150+ agents, ensuring adherence to KPIs and enhancing service delivery. Trained staff on operational excellence, driving key improvements in customer experience.

KPI Management Training Customer Service Operations

McDelivery Service Coordinator Manager

McDonald's UAE

Jan 2016 - Jan 2017 (1 year)

Supervised a team of 80+ outsourced call center agents, ensuring KPI compliance. Streamlined workflows by coordinating efforts between marketing, IT, and operations teams.

Team Management Workflow Optimization KPI Compliance Audit

McDelivery Service Assistant Manager

McDonald's UAE

Jan 2013 - Jan 2015 (2 years)

Led a call center team of 50+, ensuring adherence to customer service standards and operational benchmarks. Implemented staff workshops, seminars, and audits to drive continuous improvement in service delivery.

Team Leadership Customer Service SLA Monitoring Training

Assistant Manager in Charge Restaurant

McDonald's UAE

Jan 2012 - Jan 2013 (1 year)

Oversaw daily operations, including cash handling, order management, and compliance with food safety standards. Led customer service initiatives, ensuring high levels of customer satisfaction.

Operations Management Cash Handling Food Safety Customer Satisfaction