Looking for a job

Mohammad Jaradat

@mohammadjaradat1

Customer Support Engineer with experience at Progressoft, supporting Linux systems and implementing Git branching strategies.

Jordan

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What I'm looking for

I’m looking for a role where I can deliver technical support in a SaaS environment.

At Progressoft, I configured and maintained Linux servers and managed codebase versioning, including branching strategies and code merging for development teams.

I also built NEXUS, a full-stack e-commerce site using React and Tailwind CSS, and deployed it on Vercel. My projects include a real-time network monitoring dashboard and local AI model testing with Ollama.

Experience

Work history, roles, and key accomplishments

System Engineer

Aspire

Feb 2023 - May 2023 (3 months)

Diagnosed and resolved system issues promptly, minimizing downtime and maintaining service availability. Provided helpdesk support, managed network configurations, and executed system updates and patches.

Technical Troubleshooting Help Desk Support Network Administration System Maintenance Documentation

Support & Implementation Engineer

Progressoft

May 2022 - Aug 2022 (3 months)

Managed codebase versioning, implemented branching strategies, and led code merging for development teams. Configured and maintained Linux servers for optimal performance, security, and uptime.

Git Linux Administrator Technical Systems

ISP Customer Service Advisor

Zain Jordan

Sep 2014 - Jun 2016 (1 year 9 months)

Managed 50+ daily inbound calls, delivering professional service and prompt resolutions. Evaluated and resolved customer concerns efficiently, maintaining high satisfaction scores.

Call Handling Customer issue resolution Product Advisory Cross Functional Support Performance