Open to opportunities

Mohammad Ghufran

@mohammadghufran

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Dedicated professional with extensive experience in administration and RFP submissions.

India

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What I'm looking for

I am looking for a challenging role that allows me to leverage my skills in administration and proposal management while contributing to organizational growth.

I am a dedicated professional with extensive experience in administration, backend support, and RFP submissions on U.S. government portals like SAM.gov, Bonfire.com, and DemandStar.com. My proficiency in proposal management, document preparation, and client interaction has enabled me to contribute significantly to organizational growth. I am passionate about process optimization and ensuring compliance with submission timelines.

Throughout my career, I have successfully managed projects, maintained strong client relationships, and created tailored supporting documents such as Executive Summaries and Action Plans. My ability to leverage technology, including tools like ChatGPT, has enhanced my efficiency in drafting documents and generating pricing ideas. I thrive in collaborative environments and am committed to fostering team integration while respecting cultural differences.

Experience

Work history, roles, and key accomplishments

Freelancer

Jul 2024 - Nov 2024 (4 months)

Managed projects ensuring compliance with submission timelines and requirements. Acted as the primary contact between clients and the company, handling RFP submissions on U.S. government portals. Created tailored supporting documents and facilitated clear communication within teams.

Project Management RFP Compliance Monitoring Client Communication Team Coordination Process Optimization

Senior Administrative and RFP Specialist

Virtual Employee Pvt Ltd

Nov 2021 - Jul 2024 (2 years 8 months)

Maintained strong client relationships and managed RFP submissions on U.S. government portals. Created supporting documents and ensured compliance with submission requirements while leveraging technology for drafting and pricing.

Client Relationship Management Compliance Monitoring Proposal Writing

Online Transactions Specialist

Accenture Solutions Pvt Ltd

Nov 2019 - Aug 2020 (9 months)

Investigated online transactions to prevent fraud and secure legitimate orders. Conducted customer data research and implemented fraud prevention strategies to enhance client satisfaction.

Fraud Investigation Online Research Fraud Prevention Customer Satisfaction Risk Management

Client Relationship Manager

NexxusPay Services Pvt Ltd

Mar 2017 - Aug 2019 (2 years 5 months)

Built strong client relationships while ensuring timely salary processing and compliance with company policies. Managed transaction reports and addressed client escalations to maintain smooth operations.

Client Relationship Management Compliance Operational Management

Administrative Coordinator

Investors Clinic Pvt Ltd

May 2013 - Mar 2019 (5 years 10 months)

Managed queries from sales personnel and coordinated between builders and the company. Maintained accurate booking reports and supported sales operations to resolve issues.

Administrative Support Coordination Sales Support

Policy Administrator

EXL Service.com (I) Pvt Ltd

Sep 2009 - May 2013 (3 years 8 months)

Processed policy endorsements and cancellations based on client requests. Conducted soft audits and maintained compliance while handling client communications.

Client Communication Compliance Auditing Quality Assurance